Accenture Fresher Jobs In Bangalore For Service Desk Date Posted 20th July 2020

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Accenture Fresher Jobs In Bangalore For Service Desk. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Bangalore.

Job Category: IT/BPO

Role: Associate

Company Name: Accenture

Job Position: Associate

Experience: Freshers/Experience(0-2 Years)

Job Location: Bengaluru

Qualification: Any Graduate

Date of Joining: Immediate Joiners

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Job Description:

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
  • You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
  • In Service Desk, you will be responsible for providing 1st level customer Service support to client with respect to their Operations. You will be acting as a Single Point of Contact (“SPOC”) to meet the communication needs of both users and clients, and also to satisfy both customer and clients.

Roles and Responsibilities:

  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
  • Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision.
  • Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.

Eligibility Criteria:

  • Any Graduate

Skills Required:

  • Good to have skills: Good communication skills
Salary:
  • Not mentioned
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