Accenture Freshers Jobs In Hyderabad – Service Desk Non Voice Support – Any Graduate. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.
Job Category: IT/BPO
Role: Service Desk Non Voice Support
Company Name: Accenture
Job Position: Service Desk Non Voice Support
Experience: Freshers/Experience(0-1 Years)
Job Location: Hyderabad
Qualification: Any Graduate
Date of Joining: Immediate Joiners
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What would you do?
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
- The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
- This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
Roles and Responsibilities:
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your team and your direct supervisor
- You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be working closely with project members to effectively deliver on the requirements
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.
- Please note this role may require you to work in rotational shifts.
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- Skill required: Query Management – Service Desk Non-Voice Support
- Designation: Management Level – New Associate
- Job Location: Hyderabad
- Qualifications: Any Graduation
- Years of Experience: 0-1 years
What are we looking for?
We are looking for individuals who have the following skillset:
- Customer Service Management
- Adaptable and flexible
It would be a value add if you are proficient in:
- Customer service – Inbound
- Not Mentioned
Last Date To Apply: Apply As Soon As Possible
Apply Here: Click Here
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