Accenture Freshers Jobs In Hyderabad – Service Desk Non Voice Support – Any Graduate Date Posted 1st Oct 2021

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Accenture Freshers Jobs In Hyderabad – Service Desk Non Voice Support – Any Graduate. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/BPO

Role: Service Desk Non Voice Support

Company Name: Accenture

Job Position: Service Desk Non Voice Support

Experience: Freshers/Experience(0-1 Years)

Job Location: Hyderabad

Qualification: Any Graduate

Date of Joining: Immediate Joiners

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Job Description:

What would you do?

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
  • The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
  • This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

Roles and Responsibilities:

  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your team and your direct supervisor
  • You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be working closely with project members to effectively deliver on the requirements
  • You will be an individual contributor as a part of a team with a predetermined focused scope of work.
  • Please note this role may require you to work in rotational shifts.
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Eligibility Criteria:

  • Skill required: Query Management – Service Desk Non-Voice Support
  • Designation: Management Level – New Associate
  • Job Location: Hyderabad
  • Qualifications: Any Graduation
  • Years of Experience: 0-1 years
Skills Required:

What are we looking for?

We are looking for individuals who have the following skillset:

  • Customer Service Management
  • Adaptable and flexible

It would be a value add if you are proficient in:

  • Customer service – Inbound
Salary:
  • Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

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