Accenture Jobs For Freshers | Non-Voice Support – IT Help Desk | Any Graduate Date Posted 18th May 2022

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Job Category: IT/BPO

Role: IT Help Desk – Service Desk Non-Voice Support

Company Name: Accenture

Job Position: IT Help Desk – Service Desk Non-Voice Support

Experience: Freshers/Experienced(0-1 Years)

Job Location: Hyderabad

Qualification: Any Graduation

Date of Joining: Immediate Joiners

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Job Description:

What would you do?

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
  • You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
  • This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

Roles and Responsibilities:

  • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your team and your direct supervisor
  • You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be working closely with project members to effectively deliver on the requirements
  • You will be an individual contributor as a part of a team with a predetermined focused scope of work.
  • Please note this role may require you to work in rotational shifts.

Eligibility Criteria:

  • Qualifications: Any Graduation
  • Years of Experience: 0-1 years
Skills Required:

What are we looking for?

We are looking for individuals who have the following skillset:

  • Adaptable and flexible
  • Agility for quick learning
  • Ability to work well in a team
Salary:
  • Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

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