Accenture Recruitment For Freshers Date Posted 25th Jan 2021

Accenture Recruitment For Freshers – Associate. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/BPO

Role: Associate

Company Name: Accenture

Job Position: Associate

Experience: Freshers/Experience(0-1 Year)

Job Location: Hyderabad

Qualification: Any Graduate

Date of Joining: Immediate Joiners

Job Description:

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
• The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
• This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

Roles and Responsibilities:

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your team and your direct supervisor
• You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
• You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
• You will be working closely with project members to effectively deliver on the requirements
• You will be an individual contributor as a part of a team with a predetermined focused scope of work.

Eligibility Criteria:

• Any Graduate

Skills Required:

What are we looking for?
We are looking for individuals who have the following skillset:

• Adaptable and flexible
• Hands-on experience with trouble-shooting
• Written and verbal communication

Salary:

• Not Mentioned