Amazon Hiring For Customer Service Associate – Devices Virtual Work From Home. If you find this requirement suitable, Apply online from given below link.
Role: Customer Service Associate
Company Name: Amazon
Job Position: Customer Service Associate
- The Virtual Customer Support (VCS) is a ‘Work from Home’ model allowing you to work from the comfort of your home. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours.
- It is the responsibility of the associate to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
- We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class technical support experiences – will you help us
- Knowledge & Skills Required
- Customer Service Skills:
- Dedicated to problem resolution
- Demonstrate a positive attitude
- Be able to resolve a conflict
- Are patient and helpful
- Able to avoid jargon and explain complex concepts
- Are responsible in any given situation
- Able to collect data accurately to identify solutions
- Able to use multiple tools
- Use situational judgement to determine actions
- Have a detail-oriented working style
- Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
- Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
- Ability to problem solve
- Awareness of latest trends and developments in the technology industry
- Demonstrate the ability to apply knowledge to new situations
- Be able to use judgement and common sense to answer customer questions
- Demonstrate willingness to share knowledge with team members and customers
- Consistently curious about technology
- Excellent English communication skills (written, comprehension and verbal)
- Ability and willingness to communicate with others
- Ability to demonstrate empathy
- Ability to use effective questions
- Ability to demonstrate active listening
- Ability to communicate in a positive manner
- Good comprehension skills – ability to clearly understand the issues customers present
- Working from home, you will have to be Located at Bogota, Colombia and have citizenship or legal open condition work permit.
- Have 85% English level or higher.
- Have (or be able to obtain) Speed Internet (10 MB download / 3MB upload or better).
- Have (or be able to attain) another means of communication (personal landline or cell phone, for emergency purposes).
Preferred Qualifications: The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. We also require a high school diploma, plus one or more years’ experience in related positions.
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