Amazon Hiring For Customer Service Associate Date Posted 22nd March 2021

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Amazon Hiring For Customer Service Associate – Devices Virtual Work From Home. If you find this requirement suitable, Apply online from given below link.

Role: Customer Service Associate

Company Name: Amazon

Job Position: Customer Service Associate

Job Description:

  • The Virtual Customer Support (VCS) is a ‘Work from Home’ model allowing you to work from the comfort of your home. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours.
  • It is the responsibility of the associate to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
  • We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class technical support experiences – will you help us

Eligibility Criteria:

Basic Qualifications:

  • Knowledge & Skills Required
  • Customer Service Skills:
  • Dedicated to problem resolution
  • Demonstrate a positive attitude
  • Be able to resolve a conflict
  • Are patient and helpful
  • Able to avoid jargon and explain complex concepts
  • Are responsible in any given situation
  • Able to collect data accurately to identify solutions
  • Able to use multiple tools
  • Use situational judgement to determine actions
  • Have a detail-oriented working style

Skills Required:

Technical Knowledge:

  • Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
  • Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
  • Ability to problem solve
  • Awareness of latest trends and developments in the technology industry
  • Demonstrate the ability to apply knowledge to new situations
  • Be able to use judgement and common sense to answer customer questions
  • Demonstrate willingness to share knowledge with team members and customers
  • Consistently curious about technology

Communication Skills:

  • Excellent English communication skills (written, comprehension and verbal)
  • Ability and willingness to communicate with others
  • Ability to demonstrate empathy
  • Ability to use effective questions
  • Ability to demonstrate active listening
  • Ability to communicate in a positive manner
  • Good comprehension skills – ability to clearly understand the issues customers present

Basic Qualifications:

  • Working from home, you will have to be Located at Bogota, Colombia and have citizenship or legal open condition work permit.
  • Have 85% English level or higher.
  • Have (or be able to obtain) Speed Internet (10 MB download / 3MB upload or better).
  • Have (or be able to attain) another means of communication (personal landline or cell phone, for emergency purposes).

Preferred Qualifications: The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service. We also require a high school diploma, plus one or more years’ experience in related positions.

Pay Details:
  • Not Mentioned
Apply Here: Click Here

 

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