Amdocs Freshers Recruitment 2022 – Hiring For Technical & Business Operations Agent Date Posted 12th Jan 2022

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Role: Technical & Business Operations Agent

Company Name: Amdocs

Job Position: Technical & Business Operations Agent

Experience: Freshers/Experience

Job Location: Pune

Qualification: Graduates

Date of Joining: Immediate Joiners

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Job Description:

In one sentence:

  • Serve as first point of contact for incidents and service requests from end-users

What will your job look like?

  • You will serve as first point of contact for incidents and service requests from end-users.
  • You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
  • You will provide simple solutions at a basic level based on script/methods and procedures
  • You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
  • You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
  • You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
  • You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

Eligibility Criteria:

  • Recent graduates; experience is an added value
Skills Required:

All you need is:

  • Recent graduates; experience is an added value
  • Experience with ticket-handling system is an advantage
  • Documentation skills, excellent verbal and written communication skills
  • Experience in using MS Office and end-user applications

Why you will love this job:

  • You will have a wide scope of activities
  • You will have excellent products and solutions
  • You will have scope for professional development
Salary:
  • Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

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