Anthem Careers – Operations Expert Date Posted 16th Oct 2020

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Anthem Careers – Operations Expert. Those Candidate Are Interested to the Following Recruitment and Completed the All Eligibility Criteria Can Read the Full Details Before Apply Online.

Company Name: Anthem

Job Position: Operations Expert

Job Location: Houston, TX

Job Description:

Responsible for providing issue resolution, technical direction, guidance and resources to MAPD/Duals customer service associates on a day-to-day basis.

Primary duties may include, but are not limited to:

  • Serves as a first line resource for customer service associates for complex issues
  • Resolves all issues real time when possible and escalates when appropriate
  • Provides operational training; assists associates by answering day-to-day questions
  • Encourages a teamwork environment; monitors inventory to ensure workflow remains uninterrupted
  • Handles complex case research and resolution
  • Reviews, interprets and maintains records of service level, quality, accuracy, and productivity
  • Reviews department policy and procedure manuals for accuracy
  • Works with training department to ensure procedures and policies are accurate and complete.

Skills Required:

Requires HS diploma or equivalent, 5 years related experience and 3 years of experience and expertise with company relevant automated processing systems, or any combination of education and experience, which would provide an equivalent background.

  • Previous leadership experience preferred.
  • For URAC accredited areas the following applies: Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Salary:
  • Not Mentioned
Apply Here: Click Here

 

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