CDM Smith Fresher Jobs In Bangalore – Service Desk Specialist Date Posted 8th June 2021


CDM Smith Fresher Jobs In Bangalore – Service Desk Specialist. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Bangalore.

Role: Service Desk Specialist

Company Name: CDM Smith

Job Position: Service Desk Specialist

Experience: Freshers/Experience(0-3 Years)

Job Location: Bangalore

Qualification: Any Graduate

Date of Joining: Immediate Joiners

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Job Description:

  • Troubleshoots routine 1st tier incidents such as access rights management issues, software applications errors, hardware failures and questions related to email, collaborative tools and websites, etc. Responds to IT related requests for information via phone, email and collaborative tools. Assigns incident and user requests to IT staff based on criticality using IT Service Management tools. Determines priority of service requests with guidance and accurately records them based on impact and urgency. Collaborates with IT staff on issue resolutions and escalates service requests to appropriate IT groups or individuals as required. Adds updated and removes obsolete documents and information stored in the IT Knowledge Management System.
  • Participates in IT meetings and group discussions related to service requests and active projects. Supports major modifications to the global IT infrastructure and software environment as required. Performs other duties as required.
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Eligibility Criteria:

  • 0-3 years of experience

Skills Required:

Minimum Qualifications:

  • 0-3 years of experience
  • Good interpersonal and customer relations skills
  • Proficiency in written and verbal communications
  • Good organizational skills
  • Use of problem solving techniques and systems analysis
  • Experience with IT Service Management tools
  • Requires practical knowledge of IT related hardware, Microsoft Office and Microsoft Windows operating systems
  • Experience supporting wireless and wired networks and there inter-operation with computer systems
  • Availability to work on-call at least one weekend per month
  • Not Mentioned

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