CGI Off Campus Drive 2022 | CGI Freshers Recruitment 2022 | Service Desk Technical Analyst – Fresher | Graduate/Post Graduate. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Bangalore.
|Job Position||Service Desk Technical Analyst|
|Employment Type||Full Time|
|Date Of Joining||Immediate Joiners|
About CGI: CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcome-based to help accelerate returns on your IT and business investments. In all we do, our goal is to build trusted relationships through client proximity, providing industry and technology expertise to help you meet the needs of your customers and citizens.
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CGI Off Campus Drive 2022 Job Description:
Duties And Responsibilities:
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
Eligibility Criteria For CGI Off Campus Drive 2022:
Required qualifications to be successful in this role (graduation is must):
- Any UG/PG degree.
- Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
- Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
- Willingness to work in a 24*7 environment on rotational shifts.
- Ability to think clearly, analyze the problem and take necessary steps to fix the issue
Skills Required For CGI Off Campus Drive 2022:
- Communication (Oral/Written)
- Customer Service & Support
- Problem Solving/DecisionMaking
- Not Mentioned
Last Date To Apply: Apply As Soon As Possible
Apply Here: Click Here
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