Cisco Recruitment 2020 Hiring For Fresher Graduates – High Touch Operations Analyst. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Bangalore.
Job Category: IT/Software
Role: High Touch Operations Analyst
Company Name: Cisco
Job Position: High Touch Operations Analyst
Experience: Freshers
Job Location: Bangalore
Qualification: B.E/B.Tech
Date of Joining: Immediate Joiners
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Job Description:
What You’ll Do:
- The team is a highly skilled group whose #1 focus is to help customers realize smooth day to day customer operations.
- You continually monitor the technical support needs of your customer, track every open service request, and make sure that resources, both at Cisco and within customer organization, are aligned appropriately to resolve issues quickly and completely.
- Ongoing case management and assisting primary HTOM’s in escalation management of service requests
- Case review and backlog management to ensure SLA’s are met.
- Weekly, monthly, and quarterly reports and meetings with the status of your service requests.
- Use the power of influence to get the work done and improve overall operational efficiency.
- Your skills will be complemented by improved soft skills and leadership. You’ll get hands on experience in accountability and responsibility handlings.
Eligibility Criteria:
Who You Are:
- Ability to work as a team member in a cross-functional matrix environment.
- Strong critical thinking and decision-making skills.
- Business Communication skills.
- Have basic knowledge of excel and reporting.
- Good Customer handling and escalation management.
- Be a passionate relationship manager.
- Focused and seeing things through from start to finish.
- Persistent in approach and must be good at continuously following up with different teams to get the job done.
- The requirement is for 2021/22 passout only.
Skills Required:
Desired Skills:
- Understanding of Cisco product and solutions.
- CCNA or equivalent technical/networking knowledge.
- ITIL v3 foundation.
Salary:
- Not mentioned
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