CSS Corp Fresher Jobs In Hyderabad – Technical Helpdesk Engineer – B.E/B.tech/MCA Date Posted 1st Nov 2021


CSS Corp Fresher Jobs In Hyderabad – Technical Helpdesk Engineer – B.E/B.tech/MCA. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/BPO

Role: Technical Helpdesk Engineer

Company Name: CSS Corp Pvt Ltd

Job Position: Technical Helpdesk Engineer

Experience: Freshers

Job Location: Hyderabad

Qualification: B.E/B.tech/MCA

Date of Joining: Immediate Joiners

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Job Description:

  • Excellent Written and Verbal Communication.
  • Technical understanding of any OS – Windows, desktop, networking, mac, linux, chrome, android, ios.
  • IT Support – hardware and software troubleshooting.
  • Freshers Trainee Engineers
  • Providing on call, on video, on chat and on mail Support.

Principle duties and responsibilities:

  • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
  • Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
  • Uses troubleshooting techniques to identify network related issues
  • Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
  • Help employees with access & account issues based on defined/documented guidelines, policies and procedures
  • Attends required technical training sessions and makes effective use of KBs to address issues efficiently
  • Complies with schedule adherence to ensure the overall service level targets are achieved
  • Identifies and provides input on unique (or) recurring user problems

Eligibility Criteria:

  • 10th+12th +Graduation must –
  • Preferred – B.E/ B.Tech/MCA
Skills Required:

Preferred Qualification (Secondary):

  • Excellent communication skills
  • Good customer service skills, multitasking and leadership skills
  • Ability to adjust quickly to the changing priorities and make quick decisions with limited information
  • 10th+12th +Graduation must –
  • Preferred – B.E/ B.Tech/MCA
  • 2.0 LPA

Last Date To Apply: Apply As Soon As Possible

Interview Rounds:

  • Talview Test – Test Link: Click Here
  • Telephonic interview
  • Video call interview

Apply Here: Click Here

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