CSS Corp Hiring For Fresher Technical Helpdesk Engineer Date Posted 5th March 2021

CSS Corp Hiring For Fresher Technical Helpdesk Engineer. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/Hardware Networking

Role: Technical Helpdesk Engineer

Company Name: CSS Corp Pvt Ltd

Job Position: Technical Helpdesk Engineer

Experience: Freshers

Job Location: Hyderabad

Date of Joining: Immediate Joiners

Job Description:

• Excellent Written and Verbal Communication.
• Technical understanding of any OS – Windows, desktop, networking, mac, linux, chrome, android, ios.
• IT Support – hardware and software troubleshooting.
• Freshers_Trainee Engineers
• Providing on call, on video, on chat and on mail Support.
• Project: Google, Hyderabad

Principle duties and responsibilities:

• Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
• Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
• Uses troubleshooting techniques to identify network related issues
• Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
• Help employees with access & account issues based on defined/documented guidelines, policies and procedures
• Attends required technical training sessions and makes effective use of KBs to address issues efficiently
• Complies with schedule adherence to ensure the overall service level targets are achieved
• Identifies and provides input on unique (or) recurring user problems

Eligibility Criteria:

• 10th+12th +Graduation must
• Parameters : Fine for Kondapur- Hyderabad Location, Rotational Shifts, Holding Degree/Provisional in Hand, no standing arrears.

Skills Required:

Preferred Qualification (Secondary):

• Excellent communication skills
• Good customer service skills, multitasking and leadership skills
• Ability to adjust quickly to the changing priorities and make quick decisions with limited information

Kindly prepare on Following topics:

• PING Command,
• DHCP,
• OSI LAYERS,
• HOW TO IDENTIFY IF a computer is in a network

Interview Process:

• Talview Test
• Telephonic interview
• Video call interview
• Kindly take the Talview Test in the link given below
• https://talview.page.link/NfqX

Salary:

• 2.0 LPA