CSS Corp Recruitment 2020 Hiring For Freshers(Technical Helpdesk Engineers). If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.
Job Category: IT/Hardware & Networking
Role: Technical Helpdesk Engineers
Company Name: CSS Corp Pvt Ltd
Job Position: Technical Helpdesk Engineers
Experience: Freshers/Experience(0-3 Years)
Job Location: Hyderabad
Qualification: Any Graduate
Date of Joining: Immediate Joiners
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Job Description:
Responsible for providing phone, chat and email based technical support for Client products. Assists employees in determining problems, and provides resolutions on technical and service problems. Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardised policies and procedures. Basic analytical ability and cognitive skills are required to understand & resolve technical issues.
Principle duties and responsibilities:
- Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
- Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
- Uses troubleshooting techniques to identify network related issues
- Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
- Help employees with access & account issues based on defined/documented guidelines, policies and procedures
- Attends required technical training sessions and makes effective use of KBs to address issues efficiently
- Complies with schedule adherence to ensure the overall service level targets are achieved
- Identifies and provides input on unique (or) recurring user problems
Eligibility Criteria:
- Freshers/Experience(0-3 Years)
Skills Required:
Preferred Qualification:
- Excellent communication skills
- Good customer service skills, multitasking and leadership skills
- Ability to adjust quickly to the changing priorities and make quick decisions with limited information
Salary:
- Not Mentioned
Levels Of Interview:
- Online Assessment:
Link for Online Assessment(Duration: 15 mins): Click Here - Telephonic Interview
- Video Call – Final Level.
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