Diebold Nixdorf Hiring For Technical Support Specialist Date Posted 23rd Oct 2020

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Diebold Nixdorf Hiring For Technical Support Specialist. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/BPO

Role: Customer Support Engineer/Technician

Company Name: Diebold Nixdorf India Private Limited

Job Position: Technical Support Specialist

Job Location: Hyderabad

Date of Joining: Immediate Joiners

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Job Description:

You are responsible for:

  • Customer Relationship (external as well as internal) – Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). If not successful inform customer about next steps.
  • Operational Deliverables and Contribution – Answer inbound customer calls, including detailed recording of the issue according to defined processes. To proactively monitor systems in order to pre-empt customer issues and calls, to ensure high levels of customer satisfaction with individual calls
  • Processes and Improvements – Observe technical or process problems at all times , Proactively inform Line Manager about potential problems and suggest improvement action.
  • Knowledge Management Ability to deal with difficult callers – Usage of available solution trees and Knowledge base to resolve tickets and advise customer on appropriate actions on the phone.
  • An ability to communicate with customers and understand customer requirements.

Skills Required:

  • Min. 6 months or more experience in a call center environment is recommended
  • Technical background, e.g. education in information electronics, mechanics and/or SW skills.
  • In individual cases it is possible to assign the function to an employee, if the essential professional knowledge is acquired by work experience
  • Strength in communication, teamwork, processes and customer orientation, especially friendly and kind¬†¬† behavior on the phone.
  • Good technical knowledge in supported customer specific Hardware and SW environment
  • Knowledge of customer service principles and practices.
  • Good English language is required (both written and verbal).
  • PC literacy, especially usage of Microsoft Office package.
  • Willingness to work in shift models, based on customer requirements.
  • Industry Know How preferred.
  • Willingness to work in shift models, based on customer requirements.
Salary:
  • 2.25 to 5.0 LPA
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