Diebold Nixdorf Hiring For Technical Support Specialist Date Posted 23rd Oct 2020


Diebold Nixdorf Hiring For Technical Support Specialist. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/BPO

Role: Customer Support Engineer/Technician

Company Name: Diebold Nixdorf India Private Limited

Job Position: Technical Support Specialist

Job Location: Hyderabad

Date of Joining: Immediate Joiners

More InformationGet Details
Interview Questions & AnswersClick Here
Latest Off Campus JobsClick Here
Latest Government JobsClick Here

Job Description:

You are responsible for:

  • Customer Relationship (external as well as internal) – Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). If not successful inform customer about next steps.
  • Operational Deliverables and Contribution – Answer inbound customer calls, including detailed recording of the issue according to defined processes. To proactively monitor systems in order to pre-empt customer issues and calls, to ensure high levels of customer satisfaction with individual calls
  • Processes and Improvements – Observe technical or process problems at all times , Proactively inform Line Manager about potential problems and suggest improvement action.
  • Knowledge Management Ability to deal with difficult callers – Usage of available solution trees and Knowledge base to resolve tickets and advise customer on appropriate actions on the phone.
  • An ability to communicate with customers and understand customer requirements.

Skills Required:

  • Min. 6 months or more experience in a call center environment is recommended
  • Technical background, e.g. education in information electronics, mechanics and/or SW skills.
  • In individual cases it is possible to assign the function to an employee, if the essential professional knowledge is acquired by work experience
  • Strength in communication, teamwork, processes and customer orientation, especially friendly and kind¬†¬† behavior on the phone.
  • Good technical knowledge in supported customer specific Hardware and SW environment
  • Knowledge of customer service principles and practices.
  • Good English language is required (both written and verbal).
  • PC literacy, especially usage of Microsoft Office package.
  • Willingness to work in shift models, based on customer requirements.
  • Industry Know How preferred.
  • Willingness to work in shift models, based on customer requirements.
  • 2.25 to 5.0 LPA
More JobsGet Details
Latest Fresher JobsClick Here
Latest Software JobsClick Here
Latest BPO JobsClick Here
Apply Here: Click Here
More InformationGet Details
Join Us on Facebook/Whatsapp/TelegramClick Here
Like Our Facebook PageClick Here
Latest Job In BangaloreClick Here
Latest Job In ChennaiClick Here
Latest Job In DelhiClick Here
Latest Job In HyderabadClick Here
Latest Job In MumbaiClick Here
Latest Job In PuneClick Here


Please enter your comment!
Please enter your name here