Diebold Nixdorf Jobs For Freshers | Associate Service Quality Specialist | BA/BS Degree Date Posted 1st June 2022

Role: Associate Service Quality Specialist

Company Name: Diebold Nixdorf

Job Position: Associate Service Quality Specialist

Experience: Freshers/Experienced(0-2 Years)

Job Location: Hyderabad

Qualification: BA/BS Degree

Date of Joining: Immediate Joiners

Job Description:

Position Overview:

• Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development. Listens in on calls, recordings and/or other customer interactions to evaluate service provider skills in dealing with customers.
• Verifies / ensures the accuracy and effectiveness of information or advice provided to customers. May act as “floorwalker” to give immediate assistance to customer service associates regarding customer inquiries.

Key Responsibilities:

• Gains familiarity with Service Quality concepts, practices and methodologies.
• Learns how Service Quality supports and integrates with other DN departments and with third-party vendors / suppliers.
• Proactively learns team roles and priorities

Learns to perform Service Quality Specialist duties, including:

• Monitoring performance and quality metrics (e.g., call calibration, agent performance, customer feedback),
• Using various customer satisfaction and call monitoring measurement tools,
• Updating and monitoring the tools and systems used to capture Customer Satisfaction and call logs,
• Developing Service Quality summary reports for key stakeholder teams,
• Following up with internal stakeholders on process improvement and training-related matters,
• Learns Service Quality Analysis policies and guidelines.

Eligibility Criteria:

Required Qualifications:

• BA/BS degree and 0-2 years’ relevant experience OR equivalent combination of education and experience

Skills Required:

Required Qualifications:

• BA/BS degree and 0-2 years’ relevant experience OR equivalent combination of education and experience

Salary:

• Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here