Diebold Nixdorf Off Campus Drive 2022 | Fresher Technical Service Desk Agent | Bachelors Degree Date Posted 4th Apr 2022

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Job Category: IT/BPO

Role: Technical Service Desk Agent

Company Name: Diebold Nixdorf

Job Position: Technical Service Desk Agent

Experience: Freshers/Experienced

Job Location: Hyderabad

Qualification: Bachelors Degree

Date of Joining: Immediate Joiners

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Job Description:

Position Overview:

  • The First Level Technical Service Desk Agent is responsible to provide proactive User Helpdesk Services to inbound customer service requests. This includes the usage of remote tools to analyze and resolve tickets.
  • Answer “How do I questions” for dedicated Hardware and Software within the customer environment and perform software distribution to endpoints. Monitoring Universal Work Queue’s (UWQ) – revision of assigned tasks. Creating and Updating the tickets in case of changes (cancellation, additional information). In case the customer is calling, provide the status of the ticket. Handling the E-Mails with additional questions from other levels. Due to the skills, is able to solve the majority of incidents directly.

You are responsible for:

  • Customer Relationship (external as well as internal) – Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). If not successful inform the customer about the next steps.
  • Operational Deliverables and Contribution – Answer inbound customer calls, including a detailed recording of the issue according to defined processes. To proactively monitor systems in order to pre-empt customer issues and calls, to ensure high levels of customer satisfaction with individual calls.
  • Processes and Improvements – Observe technical or process problems at all times.
  • Proactively inform Line Manager about potential problems and suggest improvement action.
  • Knowledge Management Ability to deal with difficult callers – Usage of available solution trees and Knowledgebase to resolve tickets and advise the customer on appropriate actions on the phone.
  • An ability to communicate with customers and understand customer requirements.

Eligibility Criteria:

  • Full-time Bachelor in Information Technology/ Electronics Mechanics and/or Software skills.
Skills Required:

Required Qualifications:

  • Full-time Bachelor in Information Technology/ Electronics Mechanics and/or Software skills.
  • Good communication and interfacing skills.
  • Ability to work in teams, global environment, processes and customer orientation.
  • Logical thinking, problem-solving and interfacing skills.
  • Good technical knowledge in supported customer-specific Hardware and Software environment.
  • Knowledge of customer service principles and practices.
  • Native Speaker quality in required local language/primary language.
  • English language skills are additionally implied.
  • PC literacy, especially the usage of Microsoft Office package.

Requirement:

  • Willingness to work in shift models, based on customer requirements.
Salary:
  • Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

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