DXC Technology Recruitment 2020 Hiring For Freshers Date Posted 6th Oct 2020

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DXC Technology Recruitment 2020 Hiring For Freshers(Technical Support Engineer). If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Bangalore.

Job Category: IT/BPO

Role: Technical Support Engineer

Company Name: DXC Technology

Job Position: Technical Support Engineer

Experience: Freshers/Experience(0-2 Years)

Job Location: Bangalore

Qualification: Any Graduation with 10+2+3/4 preferably

Date of Joining: Immediate Joiners

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Job Description:

  • Troubleshooting Hardware/Networking/OS related queries for our global customers over phone.
  • Previous experience in handling International clients over Email and Chat platform will be preferred.
  • Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
  • Providing L1/1.5 assistance to the client users over Email & Chat.
  • Validating the closure

Roles & Responsibilities:

  • Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
  • Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
  • Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
  • Work is reviewed periodically by Supervisor or Team Lead

Eligibility Criteria:

  • Experience: 0-2 years in Technical support for a voice-based process.
  • Freshers passed out in 2019-20 can also apply having valid Marksheets/Degree.
  • Any Graduate with min 60%
  • Education and Experience Required: Any Graduation with 10+2+3/4 preferably

Skills Required:

  • Person is required to provide 24X7 support on Service Desk responsibilities
  • Resource is required to have good communication skills both verbal and written
Salary:
  • Not Mentioned
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