FirstSource Off Campus Drive 2022 | FirstSource Freshers Recruitment 2022 | Hiring For Associate – Support Engineer | B.E/B.Tech. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Chennai.
| Company Name | FirstSource Solutions |
| Job Position | Associate – Support Engineer |
| Experience | Freshers/Experienced(0-1 Years) |
| Job Location | Chennai |
| Qualification | B.E/B.Tech |
| Employment Type | Full Time |
| Date Of Joining | Immediate Joiners |
About Firstsource: Firstsource, a part of the RP-Sanjiv Goenka Group, is a leading provider of business process solutions to more than 100 global businesses in the Banking and Financial Services, Healthcare, Communications, Media and Technology, and diversified industries. A publicly traded company on the Indian Stock Exchange, NSE: FSL, Firstsource employs over 28,000 people across the US, UK, India and Philippines.
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FirstSource Off Campus Drive 2022 Job Description:
Responsibilities:
Principal duties and responsibilities:
- Maintain service availability through active monitoring of and initial response to service management alerts and anomalies, conducting initial triage and escalation of alerts if needed to appropriate support tier.
- Management of operational shift log and periodic environment validations to ensure services are functioning appropriately.
- Resolve customer issues in assigned service request queues by troubleshooting application issues, and closing the loop with all parties involved.
- Manage service request escalations according to service level objectives and agreements.
- Monitoring tool administration
- Provide feedback to product and development teams to improve usability and functionality of client applications.
- Troubleshooting with internal and external clients to resolve or develop a detailed understanding of issues prior to escalation.
Eligibility Criteria For FirstSource Off Campus Drive 2022:
- Fresher’s or 1 year of application support or help desk experience.
- B.E/B.Tech
Skills Required For FirstSource Off Campus Drive 2022:
Minimum Qualifications:
Required Experience:
- Fresher’s or 1 year of application support or help desk experience.
- Basic understanding of IT concepts like TCP/IP networking, databases, application servers
- Strong communication skills
- Must be able to work from own initiative, learn quickly, and function effectively with team members in a high pressure and dynamic environment.
- Customer-focused attitude.
- Ability to seek alternative sources of information.
- Ability to understand and work with complex enterprise application environments.
- Strong attention to detail and ability to follow established procedures.
Required Qualifications:
- Windows and Unix OS proficiency (required)
- Basic TCP/IP troubleshooting knowledge
- Familiarity/Knowledge with monitoring applications like ProActiveNet, Nagios, SiteScope, etc.
- RDBMS (SQL, Oracle) (preferred)
- 4-year degree in computer science
Salary:
- Not Mentioned
Last Date To Apply: Apply As Soon As Possible
Apply Here: Click Here
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