Firstsource Off Campus Drive 2022 – Hiring For Associate – Support Engineer – Bachelors Degree Date Posted 10th March 2022


Job Category: IT/Software

Role: Associate – Support Engineer

Company Name: Firstsource Solutions

Job Position: Associate – Support Engineer

Experience: Freshers/Experience(0-1 Year)

Job Location: Chennai

Qualification: Bachelors Degree

Date of Joining: Immediate Joiners

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Job Description:

Responsibilities: Principal duties and responsibilities:

  • Maintain service availability through active monitoring of and initial response to service management alerts and anomalies, conducting initial triage and escalation of alerts if needed to appropriate support tier.
  • Management of operational shift log and periodic environment validations to ensure services are functioning appropriately.
  • Resolve customer issues in assigned service request queues by troubleshooting application issues, and closing the loop with all parties involved.
  • Manage service request escalations according to service level objectives and agreements.
  • Monitoring tool administration
  • Provide feedback to product and development teams to improve usability and functionality of client applications.
  • Troubleshooting with internal and external clients to resolve or develop a detailed understanding of issues prior to escalation.

Eligibility Criteria:

  • 4-year degree in computer science/BCA/BSC CS or related field or equivalent experience
  • Fresher’s or 1 year of application support or help desk experience.
Skills Required:

Minimum Qualifications:

Required Experience:

  • Fresher’s or 1 year of application support or help desk experience.
  • Basic understanding of IT concepts like TCP/IP networking, databases, application servers
  • Strong communication skills
  • Must be able to work from own initiative, learn quickly, and function effectively with team members in a high pressure and dynamic environment.
  • Customer-focused attitude.
  • Ability to seek alternative sources of information.
  • Ability to understand and work with complex enterprise application environments.
  • Strong attention to detail and ability to follow established procedures.

Required Qualifications:

  • Windows and Unix OS proficiency (required)
  • Basic TCP/IP troubleshooting knowledge
  • Familiarity/Knowledge with monitoring applications like ProActiveNet, Nagios, SiteScope, etc.
  • RDBMS (SQL, Oracle) (preferred)
  • 4-year degree in computer science/BCA/BSC CS or related field or equivalent experience
  • Preferred certifications include A+, Net+, MCP
  • Preferred ITIL Foundation Certification
  • Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

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