Firstsource Off Campus Drive 2022 – Hiring For Associate – Support Engineer – Bachelors Degree Date Posted 10th March 2022

Job Category: IT/Software

Role: Associate – Support Engineer

Company Name: Firstsource Solutions

Job Position: Associate – Support Engineer

Experience: Freshers/Experience(0-1 Year)

Job Location: Chennai

Qualification: Bachelors Degree

Date of Joining: Immediate Joiners

Job Description:

Responsibilities: Principal duties and responsibilities:

• Maintain service availability through active monitoring of and initial response to service management alerts and anomalies, conducting initial triage and escalation of alerts if needed to appropriate support tier.
• Management of operational shift log and periodic environment validations to ensure services are functioning appropriately.
• Resolve customer issues in assigned service request queues by troubleshooting application issues, and closing the loop with all parties involved.
• Manage service request escalations according to service level objectives and agreements.
• Monitoring tool administration
• Provide feedback to product and development teams to improve usability and functionality of client applications.
• Troubleshooting with internal and external clients to resolve or develop a detailed understanding of issues prior to escalation.

Eligibility Criteria:

• 4-year degree in computer science/BCA/BSC CS or related field or equivalent experience
• Fresher’s or 1 year of application support or help desk experience.

Skills Required:

Minimum Qualifications:

Required Experience:

• Fresher’s or 1 year of application support or help desk experience.
• Basic understanding of IT concepts like TCP/IP networking, databases, application servers
• Strong communication skills
• Must be able to work from own initiative, learn quickly, and function effectively with team members in a high pressure and dynamic environment.
• Customer-focused attitude.
• Ability to seek alternative sources of information.
• Ability to understand and work with complex enterprise application environments.
• Strong attention to detail and ability to follow established procedures.

Required Qualifications:

• Windows and Unix OS proficiency (required)
• Basic TCP/IP troubleshooting knowledge
• Familiarity/Knowledge with monitoring applications like ProActiveNet, Nagios, SiteScope, etc.
• RDBMS (SQL, Oracle) (preferred)
• 4-year degree in computer science/BCA/BSC CS or related field or equivalent experience
• Preferred certifications include A+, Net+, MCP
• Preferred ITIL Foundation Certification

Salary:

• Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here