Freshers Vacancy For Any Graduate – B.Com, M.Com, BBA, B.Tech/B.E at Genpact

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Job Category: IT/BPO

Role: Process Associate – Customer Service

Company Name: Genpact

Job Position: Process Associate – Customer Service

Experience: Freshers/Experienced(0-4 Years)

Job Location: Hyderabad

Qualification: Any Graduate

Date of Joining: Immediate Joiners

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Job Description:

  • Inviting applications for the role of Process Associate, Customer Care
  • You’ll be responsible for developing trusting relationships with internal and external customers, by providing quality customer service whether by telephony or written communication. This role is the support function for the daily needs of the Contact Center Agents and requires strong communication skills to work with internal and external businesses.

Responsibilities:

  • Provides excellent Customer Service
  • Researches supplier inquiries and provides information through voice or written communication
  • Provides details on accesses needed for suppliers to utilize self-service tools
  • Escalates tickets to business areas for opportunities that cannot be resolved in the Contact Center.
  • Communicate in a professional manner with customers at all times; engage support team when assistance is needed.
  • Proper grammar and spelling in written communications with customers
  • Meet expectations of productive time using time management skills
  • Comply with company policies, procedures, and standards of ethics and integrity
  • Monitor Boards, Aux Times & follow up with Agents as needed
  • Notify Managers of trends regarding aux times
  • Assist agents during high aux out time
  • Take escalated calls for agitated callers
  • Monitor group chat & walk the floor to assist associates
  • Identify through group chat/floor walking when intervention is needed
  • Handle all escalated tickets
  • Email business area escalation and follow up
  • Update and create new articles as work comes in
  • Monitor excessive calls on the same topic
  • Forecast customer demands based on call reason volume
  • Agent scripting review/maintenance

Eligibility Criteria:

  • Any Graduate- fresh graduates are eligible too.
  • Required experience is 0-4 years maximum.
Skills Required:

Qualifications:

Preferred Qualifications:

  • Any Graduate- fresh graduates are eligible too.
  • Required experience is 0-4 years maximum.
  • Good Communication in English
  • Should be comfortable with a voice support role
  • Keeping up-to-date technically and applying new knowledge to your job.
  • The ability to read and understand information and ideas presented in writing.
  • The ability to use relevant information and individual judgment to determine the best possible solution to any situation.
  • Exercising excellent customer service skills at all times. This information can be exchanged in person, in writing, or by telephone or email.
Salary:
  • Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

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