Genpact Freshers Recruitment 2022 | Chat/Email/Voice Process | Any Graduate Date Posted 24th May 2022

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Job Category: IT/BPO

Role: Process Associate

Company Name: Genpact

Job Position: Process Associate – Chat/Email/Voice Process

Experience: Freshers

Job Location: Hyderabad

Qualification: Any Graduate

Date of Joining: Immediate Joiners

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Job Description:

  • We are inviting applications for the role of PA, Customer Service
  • In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities:

  • Respond to customer queries and customers concern
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Eligibility Criteria:

  • Graduate (Any Discipline)
  • Freshers are eligible
Skills Required:

Qualifications we seek in you:

Minimum qualifications:

  • Graduate (Any Discipline)
  • Freshers are eligible

Preferred qualifications:

  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible schedule (including weekend shift)
Salary:
  • Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

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