Genpact Freshers Recruitment 2022 | Chat/Email/Voice Process | Any Graduate Date Posted 24th May 2022

Job Category: IT/BPO

Role: Process Associate

Company Name: Genpact

Job Position: Process Associate – Chat/Email/Voice Process

Experience: Freshers

Job Location: Hyderabad

Qualification: Any Graduate

Date of Joining: Immediate Joiners

Job Description:

• We are inviting applications for the role of PA, Customer Service
• In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Eligibility Criteria:

• Graduate (Any Discipline)
• Freshers are eligible

Skills Required:

Qualifications we seek in you:

Minimum qualifications:

• Graduate (Any Discipline)
• Freshers are eligible

Preferred qualifications:

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Salary:

• Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here