Genpact Hiring Fresher Graduates For IT Service Desk Date Posted 29th Apr 2021


Genpact Hiring Fresher Graduates For IT Service Desk. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/BPO

Role: Process Developer – IT Service Desk

Company Name: Genpact

Job Position: Process Developer – IT Service Desk

Experience: Freshers/Experience(0-2 Years)

Job Location: Hyderabad

Qualification: Graduate(any steam-but B.Tech/BCA Preferred)

Date of Joining: Immediate Joiners

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Job Description:

Responsibilities: Certain responsibilities related to Level 1 Service Desk Support are identified briefly below:

  • 24×7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
  • Provide Incident, query and service request management and monitoring (incl. escalation)
  • Initial remote desktop support, user access management, password reset, account unlocks, VPN issues, Microsoft Issues, Internet, Soft & Hardware Issues, Windows and OS support, etc.
  • Review and Maintain internal Service Desk Support/knowledge Base
  • Implement and Maintain self-service/self-help resources and services
  • Report on known outage and service impacts
  • Preferred fair knowledge and relevant experience in Alert Monitoring (incl. escalation)
  • Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
  • Use of soft skills – Listen, Empathy, Courtesy etc.
  • Utilize professional techniques to retain & delight customers.
  • Provide quality service & resolve concerns efficiently & professionally
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Eligibility Criteria:

  • Freshers/Graduate(any steam-but Btech/BCA Preferred)
  • Candidate with 2+ years’ of experience in PC software and hardware support in a corporate environment responsible for administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
  • 3.0 to 4.0 LPA

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