Genpact Hiring Freshers For Service Desk Voice Process Date Posted 29th March 2021

Genpact Hiring Freshers For Service Desk Voice Process. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/BPO

Role: Technical Support Engineer

Company Name: Genpact

Job Position: Technical Support Engineer

Experience: Freshers/Experience(0-2 Years)

Job Location: Hyderabad, Gurgaon

Qualification: Graduates

Date of Joining: Immediate Joiners

Job Description:

• Inviting applications for the role of Process Developer, IT Service Desk
• Freshers with IT Background or Candidate with relevant experience in PC software and hardware support in a corporate environment responsible for administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.

Responsibilities: Certain responsibilities related to Level 1 Service Desk Support are identified briefly below:

• 24×7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
• Provide Incident, query and service request management and monitoring (incl. escalation)
• Initial remote desktop support, user access management, password reset, account unlocks, VPN issues, Microsoft Issues, Internet, Soft & Hardware Issues, Windows and OS support, etc.
• Review and Maintain internal Service Desk Support/knowledge Base
• Implement and Maintain self-service/self-help resources and services
• Report on known outage and service impacts
• Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
• Utilize professional techniques to retain & delight customers.
• Provide quality service & resolve concerns efficiently & professionally
• Above all, take full ownership of the Incident from Creation to Closure

Eligibility Criteria:

• Graduate in any stream.

Skills Required:

Preferred qualifications:

• Familiar with ITIL framework.
• Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
• Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.
• Expertise in Active Directory administration, including creation of domain/exchange accounts.
• Excellent troubleshooting skills.
• Ability to effectively prioritize incidents and service requests.
• Ability to work in flexible hours based on business demands and on-call support in off business hours and on weekends, as necessary.

Salary:

• Not Mentioned

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