Genpact Hiring Freshers For Technical Support Date Posted 25th Nov 2020

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Genpact Hiring Freshers For Technical Support. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/Software

Role: Fresher

Company Name: Genpact

Experience: Freshers

Job Location: Hyderabad

Date of Joining: Immediate Joiners

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Job Description:

Onsite Support engineer would be deployed at one of the Genpact Site in India in 24*7 shifts and would carry following roles and responsibilities:

  • Monitor cases in Ticketing tool queues.
  • Receive P4 Incidents, Work Orders or Task Tickets” in Helpmate.
  • Acknowledge and reach out to requester.
  • Look into the reported issue/approved work order and address it within agreed SLA’s.
  • Update Log notes in ticketing tool.
  • Resolve ticket after selecting relevant resolution categories in ticketing tool.
  • Incidents and work orders might involve:
  • Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers.
  • Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices.
  • Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads etc.
  • Installation of end points to be done as per organization Hardening guidelines through MDT setup.
  • Installation, Transfer and removal of business specific applications and their upgrades.
  • Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
  • Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
  • Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser.
  • Provide Hands and Feet support to other IT Teams for any scheduled activities.
  • Coordination with Vendor Partner coordination for any issues for warranty and other escalations.

Eligibility Criteria:

  • Freshers
Salary:
  • Not Mentioned
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