Genpact Mega Virtual Drive For Freshers For Customer Service Voice/Non Voice Process From 7th To 10th Apr 2021

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Genpact Mega Virtual Drive For Freshers For Customer Service Voice/Non Voice Process From 7th To 10th Apr 2021. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/BPO

Role: Customer Service Voice/Non Voice Process

Company Name: Genpact

Job Position: Customer Service Voice/Non Voice Process

Experience: Freshers/Experience(0-5 Years)

Job Location: Hyderabad

Qualification: Any Graduate

Date of Joining: Immediate Joiners

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Job Description:

  • We are inviting applications for the role of Process Associate, Customer Service- Voice/ Non-Voice
  • We are looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
  • Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities:

  • In this role, you will use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the process
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns and escalate issues outside the company policy to the global team
  • Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
  • Respond to customer inquiries and problem escalations
  • Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.
  • Maintain a thorough understanding of client process and policies
  • Reproduce customer issues and escalate product bugs
  • Provide excellent customer service to our customers
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Eligibility Criteria:

  • Preferred Graduate/Degree in media or communication (not journalism)/ Any graduate
  • Strong written & spoken English
  • Shifts: Flexible to work in any shifts (24*7)
Drive Link:
Salary:
  • Not Mentioned

Documents Required:

  • Note: Please carry the soft copy of Aadhar card and Payslips if any. Any one who have attended interview in last one month, please ignore this.

Timings: 11:00 AM to 02:00 PM

Apply Here: Click Here

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