Genpact Recruitment 2020 Hiring Freshers For Customer Support Role Date Posted 21st Oct 2020

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Genpact Recruitment 2020 Hiring Freshers For Customer Support Role. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/BPO

Role: Customer Support

Company Name: Genpact

Job Position: Associate/Sr Associate

Experience: Freshers/Experience(0-3 Years)

Job Location: Hyderabad

Date of Joining: Immediate Joiners

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Job Description:

Roles and Responsibilities:

  • Respond to customer queries and customers concern
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies
  • Reproduce customer issues and advance product bugs
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Skills Required:

Desired Candidate Profile:

  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible schedule (including weekend shift)
Salary:
  • 1.0 to 2.50 LPA
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