HCL Fresher Jobs In Hyderabad – Hiring For Product Support Role – Engineering Graduates Date Posted 14th March 2022

Job Category: IT/BPO

Role: Product Support

Company Name: HCL DPO

Job Position: Fresher

Experience: Freshers/Experienced(0-4 Years)

Job Location: Hyderabad

Qualification: Engineering Graduates

Date of Joining: Immediate Joiners

Job Description:

• We have an immediate requirement for Freshers & Experienced candidates for Engineer product support role
• Profile: Troubleshoot and provide email and chat support to resolve publisher queries on ad serving issues for the product Ad Manager.

Responsibilities:

• Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc
• Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development
• Work along with publishers on accounts to enable features and to resolve UI related issues
• Able to work independently and efficiently to meet defined SLA
• To consistently meet or exceed all agreed quality parameters as defined for the process

Eligibility Criteria:

• Engineering Graduates

Skills Required:

Desired Candidate profile:

Fresher:

• Knowledge of HTML, Javascript & CSS.
• Basic understanding of Digital Marketing.
• Should be able to look at reports and numbers and derive meaningful inferences.
• Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
• Willing to learn and apply learning in practical environment.
• Aptitude should be high as product is complex.
• Excellent English communication skills, both written and verbal

Experienced:

• Candidates with previous experience in E-mail and Chat support / any digital marketing experience are eligible.
• Must have knowledge in HTML, CSS & JS.
• NOTE : Immediate joiners are only eligible. Also, this is not a coding / Development role. This is for a DPO / BPO role.

Salary:

• 2.75 to 4.50 LPA

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here