HCL Freshers Recruitment 2022 – Hiring For Engineering Product Support – Bachelors Degree Date Posted 20th Jan 2022

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Job Category: IT Services & Consulting

Role: Email & Chat Support

Company Name: HCL Technologies

Job Position: Email & Chat Support

Experience: Freshers/Experience(0-4 Years)

Job Location: Hyderabad

Qualification: Bachelors Degree

Date of Joining: Immediate Joiners

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Job Description:

Responsibilities:

  • Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc
  • Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development
  • Work along with publishers on accounts to enable features and to resolve UI related issues
  • Able to work independently and efficiently to meet defined SLA
  • To consistently meet or exceed all agreed quality parameters as defined for the process

Eligibility Criteria:

  • Bachelors Degree
Skills Required:

Desired Candidate profile:

Fresher:

  • Knowledge of HTML, Javascript & CSS.
  • Basic understanding of Digital Marketing.
  • Should be able to look at reports and numbers and derive meaningful inferences.
  • Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
  • Willing to learn and apply learning in practical environment.
  • Aptitude should be high as product is complex.
  • Excellent English communication skills, both written and verbal

Experienced:

  • Candidates with previous experience in E-mail and Chat support / any digital marketing experience are eligible.
  • Must have knowledge in HTML, CSS & JS.

NOTE: Immediate joiners are only eligible. Also, this is not a coding / Development role. This is for a DPO / BPO role.

Salary:
  • 2.75 to 3.75 LPA

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

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