HCL Job Openings For Freshers As Analyst – Jobs For Freshers

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JOB Title: HCL openings for Analyst

Job Category:  IT/BPO

 Role: Analyst

Company Name: HCL Technologies

Job Position: Associate/Senior Associate (NON Technical)

Experience: 0 to 1 year

Job Location: Hyderabad

Qualification: Any Graduation, PG not required

Job Description:

  • To maintain high login Efficiency (Availability) for customers.
  • Work on value adding activities such Knowledge base update & self development.
  • Update worklogs and follow shift/Process compliance and escalation process.
  • Adhere to quality standards (Tech Monitoring, voice and accent), company policies and regulatory requirements.
  • Ensure positive customer experience
  • CSAT through First Call Resolution and minimum average handling time ( AHT), Reopen Cases/rejected resolutions.
  • Resolve tickets within agreed SLA of ticket time and volume.

Eligibility Criteria: Candidates with graduation are eligible

Skills Required: Not Specified

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