JOB Title: HCL openings for Analyst
Job Category: IT/BPO
Company Name: HCL Technologies
Job Position: Associate/Senior Associate (NON Technical)
Experience: 0 to 1 year
Job Location: Hyderabad
Qualification: Any Graduation, PG not required
- To maintain high login Efficiency (Availability) for customers.
- Work on value adding activities such Knowledge base update & self development.
- Update worklogs and follow shift/Process compliance and escalation process.
- Adhere to quality standards (Tech Monitoring, voice and accent), company policies and regulatory requirements.
- Ensure positive customer experience
- CSAT through First Call Resolution and minimum average handling time ( AHT), Reopen Cases/rejected resolutions.
- Resolve tickets within agreed SLA of ticket time and volume.
Eligibility Criteria: Candidates with graduation are eligible
Skills Required: Not Specified
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