IBM Recruitment Drive For Intern Date Posted 4th Feb 2021

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IBM Recruitment Drive For Intern. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Role: Intern

Company Name: IBM India Pvt Ltd

Job Position: Intern

Experience: Freshers

Job Location: Hyderabad

Date of Joining: Immediate Joiners

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Job Description:

Role Introduction:

  • Provide solutions to customer inquiries related to questions and issues related to the use of IBM Watson Health’s products. Utilize a SalesForce customer relationship management system, telephone and email to communicate with the customer to provide accurate and timely issue resolution.
  • Apply standard operating procedures to customer interactions and interaction with the SalesForce system.

Your Role and Responsibilities:

  • Come and join a team of IBM Watson Health product support professionals dedicated to providing an excellent support experience to our customers! Gain experience as part of a global team by assisting professionals in the healthcare industry utilizing our analytic and decision-support products.
  • Gain exposure to some of our products hosted in the Cloud that incorporate IBM Watson technology!

Responsibilities:

  • Provide satisfactory customer service by ensuring the quality and level of support meets the customers’ and IBM Watson Health’s expectations.
  • Assume responsibility for customer tickets; communicate status and expectations and escalate as needed to meet service level agreements.
  • Accurately document all support activity in the tracking system in a timely manner.
  • Build collaborative relationships with colleagues.

Skills Required:

Required Technical and Professional Expertise:

  • Exposure to customer support activities with sensitivity to customer needs and expectations.
  • Interpersonal and communication skills, both verbal and written.
  • Experience in problem-solving skills with attention to detail required.
  • Initiative and ability to plan and prioritize work efficiently, multi-task, and work well with receiving feedback and direction.
  • Ability to work within well-defined processes and collaborate with others.
  • Ability to work well with others in a very team-oriented environment.
  • Proficiency in Microsoft Windows, Microsoft Office and expertise with web-based applications is preferred.

Preferred Technical and Professional Expertise:

  • Knowledge of design, develop & maintain Chatbots
  • Programming exposure like Python, R, Scala and Go
  • Proven quick learner in technical domains
  • Open minded and willing to take challenges
  • Well organized and have structure thinking
  • Excellent time management skills and the ability to prioritize work tasks
  • Ability to work in 24/7 environment and rotation shifts
  • Any science graduate or undergraduate with basic understanding of Customer Support
  • Exposure of Healthcare Industry Knowledge (Preferred)
Salary:
  • Not Mentioned
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