IBM Recruitment Drive For Intern Date Posted 4th Feb 2021

IBM Recruitment Drive For Intern. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Role: Intern

Company Name: IBM India Pvt Ltd

Job Position: Intern

Experience: Freshers

Job Location: Hyderabad

Date of Joining: Immediate Joiners

Job Description:

Role Introduction:

• Provide solutions to customer inquiries related to questions and issues related to the use of IBM Watson Health’s products. Utilize a SalesForce customer relationship management system, telephone and email to communicate with the customer to provide accurate and timely issue resolution.
• Apply standard operating procedures to customer interactions and interaction with the SalesForce system.

Your Role and Responsibilities:

• Come and join a team of IBM Watson Health product support professionals dedicated to providing an excellent support experience to our customers! Gain experience as part of a global team by assisting professionals in the healthcare industry utilizing our analytic and decision-support products.
• Gain exposure to some of our products hosted in the Cloud that incorporate IBM Watson technology!

Responsibilities:

• Provide satisfactory customer service by ensuring the quality and level of support meets the customers’ and IBM Watson Health’s expectations.
• Assume responsibility for customer tickets; communicate status and expectations and escalate as needed to meet service level agreements.
• Accurately document all support activity in the tracking system in a timely manner.
• Build collaborative relationships with colleagues.

Skills Required:

Required Technical and Professional Expertise:

• Exposure to customer support activities with sensitivity to customer needs and expectations.
• Interpersonal and communication skills, both verbal and written.
• Experience in problem-solving skills with attention to detail required.
• Initiative and ability to plan and prioritize work efficiently, multi-task, and work well with receiving feedback and direction.
• Ability to work within well-defined processes and collaborate with others.
• Ability to work well with others in a very team-oriented environment.
• Proficiency in Microsoft Windows, Microsoft Office and expertise with web-based applications is preferred.

Preferred Technical and Professional Expertise:

• Knowledge of design, develop & maintain Chatbots
• Programming exposure like Python, R, Scala and Go
• Proven quick learner in technical domains
• Open minded and willing to take challenges
• Well organized and have structure thinking
• Excellent time management skills and the ability to prioritize work tasks
• Ability to work in 24/7 environment and rotation shifts
• Any science graduate or undergraduate with basic understanding of Customer Support
• Exposure of Healthcare Industry Knowledge (Preferred)

Salary:

• Not Mentioned