Job Category: IT Support
Role: IT Helpdesk
Company Name: Css Corp Pvt Ltd
Job Position: IT Helpdesk
Experience: Freshers
Job Location: Hyderabad
Qualification: Any Graduate
Date of Joining: Immediate Joiners
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Job Description:
Roles and Responsibilities:
- Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
- Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
- Uses troubleshooting techniques to identify network related issues
- Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
- Help employees with access & account issues based on defined/documented guidelines, policies and procedures
- Attends required technical training sessions and makes effective use of KBs to address issues efficiently
- Complies with schedule adherence to ensure the overall service level targets are achieved
- Identifies and provides input on unique (or) recurring user problems
Eligibility Criteria:
- Any Graduate
Skills Required:
Preferred Qualification (Secondary):
- Excellent communication skills
- Good customer service skills, multitasking and leadership skills
- Ability to adjust quickly to the changing priorities and make quick decisions with limited information
Desired Candidate Profile:
- Candidates Interested to work in Hyderabad Location.
- Candidates Interested to work in rotational shifts.
- Excellent Written and Verbal Communication.
- Technical understanding of any OS – Windows, desktop, networking, mac, Linux, chrome, android, iOS.
- IT Support – hardware and software troubleshooting.
- Providing on call, on video, on chat and on mail Support.
Salary:
- Not Mentioned
Last Date To Apply: Apply As Soon As Possible
Apply Here: Click Here
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