Johnson Controls Freshers Recruitment 2022 – Customer Support Associate – Diploma/Degree Date Posted 18th Apr 2022

Job Category: IT/BPO

Role: Customer Support Associate

Company Name: Johnson Controls

Job Position: Customer Support Associate

Experience: Freshers/Experience(0-2 Years)

Job Location: Bangalore/Pune

Qualification: Diploma/Degree

Date of Joining: Immediate Joiners

Job Description:

Job Details:

• Engineering Support Representative (Location:Pune & Bangalore)

Job Scope:

• Responsible for creating the pre-sales estimate in the ERP tool for our internal offshore customers.

Job Responsibilities:

• Creating the pre-sales estimate in ERP tool
• Understands and work according to the customer requirement
• Performs regular backups to ensure data preservation
• Maintain a satisfactory level of quality and productivity as required
• Thorough knowledge of the process
• Timely closure of all required task as per the TAT
• Handling emails from clients
• Involved in resolving customer queries
• Completes additional assigned tasks as required

Eligibility Criteria:

• Degree or Diploma
• BPO experience (0-2 years)

Skills Required:

Qualification/ Skills Required:

• Excellent attention to details
• Ability to perform repetitive task with a high degree of accuracy
• Comfortable working independently with minimal supervision
• Required tool Knowledge like Salesforce & MS Office tools
• Must be a quick learner.
• Confident in building a conversation
• Good Team player
• Should be patient enough to handle any kind of customer queries
• Good communication Skills & Interpersonal Skills
• Adaptability and ability to work under pressure
• Flexible to work in shifts and ready to support beyond the shift timings as per the requirement
• Ready to take new initiatives and challenges

Education and Experience required:

• Degree or Diploma
• Pre-sales estimation experience
• Excellent typing speed
• Basic computer knowledge and Excel knowledge
• BPO experience (0-2 years)

Salary:

• Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here