Keyloop Fresher Jobs In Hyderabad | Support Analyst | Bachelors/Masters Degree


Keyloop Fresher Jobs In Hyderabad | Support Analyst | Bachelors/Masters Degree. Eligible and interested candidates can apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Company Name Keyloop
Job Position Support Analyst
Experience Freshers/Experienced(0-2 Year)
Qualification Bachelors/Masters Degree
Job Location Hyderabad
Employment Type Full Time
Date Of Joining Immediate Joiners
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About Keyloop: When customers face any challenges whilst using KEYLOOP’s product or has any query that needs help or attention, customers will reach the KEYLOOP support department via live chat or via telephone. Support is an on-going medium which requires full hands- on product knowledge and smartness in resolving the issues. Provision of an excellent support service is critical to the achievement of KEYLOOP’s strategic plans for growth and profitability. Our support analysts are our customer’s first point of contact when they initially log an issue or escalate an issue either via the Telephone or via Live Chat. Thereafter they should analyse, diagnose and resolve problems to successful closure, if it is identified that closure cannot be achieved over the Telephone/Live Chat they can take assistance from Tier 3/Level 3 to get the issue resolved.

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Keyloop Fresher Jobs In Hyderabad Position Description:

Main Duties/Responsibilities:

  • Providing support to customers upon first contact, ensuring data is captured accurately and the case is effectively investigated using problem solving methodologies
  • Expected to provide service and solution at the first contact, with accurate and efficient case resolution
  • Seeking coaching guidance when appropriate and assisting customers accordingly.
  • Highly ambitious and pro-active in acquiring and absorbing knowledge of the KEYLOOP Autoline Product suite and associated toolset
  • Works in a team environment with competing priorities

Eligibility Criteria For Keyloop Fresher Jobs In Hyderabad:

  • Role: Support Analyst
  • Experience: 0-2 Years
  • Qualification: BE / B-Tech / ME / M-Tech / B.Sc (Computers) / BCA
  • Experience: (Fresher/experience in customer handling)
Skills Required For Keyloop Fresher Jobs In Hyderabad:

Skills (In Priority Order):

  • Analytical, problem solving skills and pays attention to detail
  • Good communication skills, including telephone, virtual methods, written, and verbal.
  • Good typing skills.
  • Having customer support domain knowledge will be added advantage
  • Working knowledge of Microsoft office suites (Word, Excel, Outlook)
  • Technical & Behavioural Competencies (Tech Env Team)
  • Good Knowledge of Unix / Linux / SQL

Additional Skillset:

  • DMS experience preferred.
  • Exposure to automotive industry is an added advantage.
  • Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

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