LionBridge Freshers Recruitment 2021 – Junior Engineer – B.E/B.Tech/MCA Date Posted 29th May 2021

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LionBridge Freshers Recruitment 2021 – Junior Engineer – B.E/B.Tech/MCA. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Mumbai.

Job Category: IT/Software

Role: Junior Engineer

Company Name: LionBridge Technologies

Job Position: Junior Engineer

Experience: Freshers

Job Location: Mumbai

Qualification: MCA, or B.E/B-Tech degree in Computers/IT or BSC-IT

Date of Joining: Immediate Joiners

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Job Description:

Position Description:

  • The Onboarding Support Engineer will provide customer focused technical Level 2 support to external customers of Lionbridge product technology.
  • The Engineer will be the primary contact point for our customers when issues or queries arise with the product.
  • The Engineer will also work closely with other Support Engineers along with Development and Product Management to make our products more intuitive and easier to support.
  • The Engineer will have excellent communication skills, and key knowledge of Lionbridge product technology and our customer use cases.

Primary Job Responsibilities:

  • Provide Level 2 support to external customers of Lionbridge product technology.
  • Work closely with Development and Product Management to make our software more intuitive and easier to support.
  • Updates and creates online knowledgebase articles to reduce support requests.
  • Provides or attends working sessions with clients to troubleshoot issues.
  • Captures any bugs identified by Product users and escalates to Development.
  • Captures any enhancement requests identified by Product users and escalates to Development.
  • Assists on problem resolution, and training on tools and products to other technical support personnel.
  • Work in a 24 / 7 shift model (This includes weekends and Holidays)
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Eligibility Criteria:

Qualification Criterion for Fresher:

  • MCA, or B.E/B-Tech degree in Computers/IT or BSC-IT and preferred skills in programming languages like C#, DotNet, good with database SQL.
  • Excellent Communication skills.
  • Willingness to work on L2 Technical Support profile and in 24×7 rotational shifts

Skills Required:

Essential Functions/Job Skill Requirements:

  • Excellent verbal and communication skills.
  • Excellent analytical and trouble shooting skills.
  • Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated customers.
  • Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
  • Responsible; able to manage time effectively and work efficiently, both with and without direct supervision.
  • Focus and understanding of the customer needs.
  • Knowledge of Lionbridge’s product technology customer use scenarios.
  • Knowledge of the translation process.
  • Competency in at least one scripting language a bonus.
Salary:
  • Not Mentioned

Apply Here: Click Here

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