LionBridge Freshers Recruitment 2021 – Junior Engineer – B.E/B.Tech/MCA. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Mumbai.
Job Category: IT/Software
Role: Junior Engineer
Company Name: LionBridge Technologies
Job Position: Junior Engineer
Job Location: Mumbai
Qualification: MCA, or B.E/B-Tech degree in Computers/IT or BSC-IT
Date of Joining: Immediate Joiners
|More Information||Get Details|
|Interview Questions & Answers||Click Here|
|Latest Off Campus Jobs||Click Here|
|Latest Government Jobs||Click Here|
- The Onboarding Support Engineer will provide customer focused technical Level 2 support to external customers of Lionbridge product technology.
- The Engineer will be the primary contact point for our customers when issues or queries arise with the product.
- The Engineer will also work closely with other Support Engineers along with Development and Product Management to make our products more intuitive and easier to support.
- The Engineer will have excellent communication skills, and key knowledge of Lionbridge product technology and our customer use cases.
Primary Job Responsibilities:
- Provide Level 2 support to external customers of Lionbridge product technology.
- Work closely with Development and Product Management to make our software more intuitive and easier to support.
- Updates and creates online knowledgebase articles to reduce support requests.
- Provides or attends working sessions with clients to troubleshoot issues.
- Captures any bugs identified by Product users and escalates to Development.
- Captures any enhancement requests identified by Product users and escalates to Development.
- Assists on problem resolution, and training on tools and products to other technical support personnel.
- Work in a 24 / 7 shift model (This includes weekends and Holidays)
|More Jobs||Get Details|
|Latest Fresher Jobs||Click Here|
|Latest Software Jobs||Click Here|
|Latest BPO Jobs||Click Here|
Qualification Criterion for Fresher:
- MCA, or B.E/B-Tech degree in Computers/IT or BSC-IT and preferred skills in programming languages like C#, DotNet, good with database SQL.
- Excellent Communication skills.
- Willingness to work on L2 Technical Support profile and in 24×7 rotational shifts
Essential Functions/Job Skill Requirements:
- Excellent verbal and communication skills.
- Excellent analytical and trouble shooting skills.
- Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations and with upset or frustrated customers.
- Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
- Responsible; able to manage time effectively and work efficiently, both with and without direct supervision.
- Focus and understanding of the customer needs.
- Knowledge of Lionbridge’s product technology customer use scenarios.
- Knowledge of the translation process.
- Competency in at least one scripting language a bonus.
- Not Mentioned
Apply Here: Click Here
|More Information||Get Details|
|Join Us on Facebook/Whatsapp/Telegram||Click Here|
|Like Our Facebook Page||Click Here|
|Latest Job In Bangalore||Click Here|
|Latest Job In Chennai||Click Here|
|Latest Job In Delhi||Click Here|
|Latest Job In Hyderabad||Click Here|
|Latest Job In Mumbai||Click Here|
|Latest Job In Pune||Click Here|