Namecheap Freshers Recruitment 2022 | Technical Chat Support Process | Engineering Graduates Date Posted 18th May 2022


Job Category: IT/BPO

Role: Technical Chat Support Process (CS Specialist)

Company Name: Namecheap

Job Position: Technical Chat Support Process (CS Specialist)

Experience: Freshers

Job Location: Remote Temporary – Coimbatore, Tamil Nadu

Qualification: Engineering Graduates

Date of Joining: Immediate Joiners

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Job Description:

Roles and Responsibilities:

  • This role is open to anyone who’s based in Coimbatore only and ready to work on a remote basis now, after the pandemic the work location is Tidel Park, Coimbatore.
  • You’ll be part of a truly global network by joining Namecheap’s teammates from 22 countries in Europe, South America, Canada, and the United States. For this role, you will join more than 1800 location-based employees in Ukraine, Portugal, and India.

Who You’ll Work With:

  • You will work with a multidisciplinary team in India, composed of Customer Support Executives and QAs.
  • You’ll interact with our customers, product teams and with other development teams around the world.

What You’ll Do:

  • You will provide technical support to more than 3 million customers all over the world by answering their queries and helping them to understand Namecheap products and services based on their needs and assisting them configure our products.
  • If you are passionate about assisting people, troubleshooting and build a career in IT, this opportunity will certainly help you to do it.

What You’ll Learn:

Technical training with unique content from our dedicated internal Training Center – expect to quickly become the tech expert in your friends and family when you learn:

  • What the Internet consists of and how it works
  • Why domains and hosting are necessary
  • How to manage Internet services and how Internet payments work
  • How to interact with customers all over the world
  • How to communicate in a modern business environment
  • How to work and succeed inside a global technology company
  • New soft and hard skills by participating in Namecheap University and our company’s homegrown learning and professional development programs

Eligibility Criteria:

  • Any engineering/computer science/ IT graduate freshers interested in Technical learning.
Skills Required:

What would be great if you had:

  • Any engineering/computer science/ IT graduate freshers interested in Technical learning.
  • Excellent verbal and written English skills
  • Typing skills (approx. 40-50 words per minute)
  • Entry-level to intermediate experience working with chat and email support
  • Comfortable with handling multiple requests
  • Ability to help customers to understand Namecheap products and services and know which to select
  • Ability to help clients configure our products, so they can start and keep building their internet dreams

What’s in it for you / Our work culture and benefits

  • You’ll receive a competitive salary
  • A reward system with points you can earn and redeem for hot items like company swag, Gift vouchers, appreciation certificates.
  • Team outings, Team building activities in and outside the office throughout the year
  • Competitive vacation time
  • Allowances, complimentary taxi service for noon and night shifts
  • Medical Health Insurance for the self and family.
  • Awesome teammates
  • A comfortable, healthy office with evening snacks, espresso, and more teas than you can count
  • Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

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