Namecheap Freshers Recruitment 2022 | Technical Chat Support Process | Engineering Graduates Date Posted 18th May 2022

Job Category: IT/BPO

Role: Technical Chat Support Process (CS Specialist)

Company Name: Namecheap

Job Position: Technical Chat Support Process (CS Specialist)

Experience: Freshers

Job Location: Remote Temporary – Coimbatore, Tamil Nadu

Qualification: Engineering Graduates

Date of Joining: Immediate Joiners

Job Description:

Roles and Responsibilities:

• This role is open to anyone who’s based in Coimbatore only and ready to work on a remote basis now, after the pandemic the work location is Tidel Park, Coimbatore.
• You’ll be part of a truly global network by joining Namecheap’s teammates from 22 countries in Europe, South America, Canada, and the United States. For this role, you will join more than 1800 location-based employees in Ukraine, Portugal, and India.

Who You’ll Work With:

• You will work with a multidisciplinary team in India, composed of Customer Support Executives and QAs.
• You’ll interact with our customers, product teams and with other development teams around the world.

What You’ll Do:

• You will provide technical support to more than 3 million customers all over the world by answering their queries and helping them to understand Namecheap products and services based on their needs and assisting them configure our products.
• If you are passionate about assisting people, troubleshooting and build a career in IT, this opportunity will certainly help you to do it.

What You’ll Learn:

Technical training with unique content from our dedicated internal Training Center – expect to quickly become the tech expert in your friends and family when you learn:

• What the Internet consists of and how it works
• Why domains and hosting are necessary
• How to manage Internet services and how Internet payments work
• How to interact with customers all over the world
• How to communicate in a modern business environment
• How to work and succeed inside a global technology company
• New soft and hard skills by participating in Namecheap University and our company’s homegrown learning and professional development programs

Eligibility Criteria:

• Any engineering/computer science/ IT graduate freshers interested in Technical learning.

Skills Required:

What would be great if you had:

• Any engineering/computer science/ IT graduate freshers interested in Technical learning.
• Excellent verbal and written English skills
• Typing skills (approx. 40-50 words per minute)
• Entry-level to intermediate experience working with chat and email support
• Comfortable with handling multiple requests
• Ability to help customers to understand Namecheap products and services and know which to select
• Ability to help clients configure our products, so they can start and keep building their internet dreams

What’s in it for you / Our work culture and benefits

• You’ll receive a competitive salary
• A reward system with points you can earn and redeem for hot items like company swag, Gift vouchers, appreciation certificates.
• Team outings, Team building activities in and outside the office throughout the year
• Competitive vacation time
• Allowances, complimentary taxi service for noon and night shifts
• Medical Health Insurance for the self and family.
• Awesome teammates
• A comfortable, healthy office with evening snacks, espresso, and more teas than you can count

Salary:

• Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here