NetApp Freshers Recruitment 2022 | Hiring For Technical Support Engineer | Bachelors Degree. Eligible and interested candidates can apply online from given below link. Keep visiting our website for latest Jobs In Bangalore.
| Company Name | NetApp |
| Job Position | Technical Support Engineer |
| Experience | Freshers/Experienced(0-2 Years) |
| Job Location | Bangalore |
| Qualification | Bachelors Degree |
| Employment Type | Full Time |
| Date Of Joining | Immediate Joiners |
About NetApp: We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas.
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NetApp Freshers Recruitment 2022 Position Description:
Job Summary:
- As a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the Cloud product line. Support incidents can range from various hardware and/or software issues with Cloud systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
- To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges
Essential Functions:
- Respond to post sales customer support issues, raised by the customer via phone/email/web, or internally via Active Support
- Participate in Cloud Active Support, monitoring and managing alerts
- Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans
- Technical troubleshooting of customer environments and the Cloud product
- Collection and analysis of multi-platform logs to identify issues and determine root cause
- Case and Incident management
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to most quickly facilitate solutions for customers
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues
- Create new knowledge base articles to share information for reuse throughout the Technical Support centre
- Share best practices with Technical Support centre staff and learn about new technologies and complimentary storage applications
- Mentor colleagues to help the team grow
- Deliver training material for NetApp employees
Eligibility Criteria For NetApp Freshers Recruitment 2022:
Education:
- A Bachelor of Science Degree in Computer Science, Electrical, Electronic Engineering or related field, or equivalent work experience; and new grad with no experience to 1 or 2 years of experience in a relevant technical support role
Skills Required For NetApp Freshers Recruitment 2022:
Job Requirements:
- Good written and verbal communication skills in English
- Good interpersonal communication and customer service skills
- Ability to work under pressure
- Ability to manage multiple work streams
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
- Analytical approach to problem solving.
Good understanding of two or more following technologies:
- UNIX/Linux
- TCP/IP and Networking
- Storage
- Virtualization
Knowledge on the following would be an added advantage Cloud
- Container / Docker
- Kubernetes
Salary:
- Not Mentioned
Last Date To Apply: Apply As Soon As Possible
Apply Here: Click Here
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