Nokia Recruitment 2020 Hiring For Fresher Graduates Date Posted 13th Sep 2020


Nokia Recruitment 2020 Hiring For Fresher Graduates – Customer Technical Support. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Bangalore.

Role: Customer Technical Support

Company Name: Nokia

Job Position: Customer Technical Support

Experience: Freshers/Experience(0-1 Year)

Job Location: Bangalore

Qualification: Bachelor’s degree in any engineering field

Date of Joining: Immediate Joiners

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Job Description:

Job Duties and Responsibilities:

  • Drive outages and restore the services in synchronization with the customer, partners and Technical Support Operations.
  • Resolve incidents within defined time period, and escalate unresolved incidents to Technical Support Operations, Outside Equipment Manufacturer (OEM), third-party providers, etc.
  • Manage the communication during incidents, for ongoing tickets or when requested.
  • Produce Incident Reports, conduct RCA analyze and Lesson Learned.
  • Reviewing and auditing the process, ensure team compliance to processes..
  • Producing management information, including KPIs and reports using management tools.
  • Monitoring the effectiveness of incident management and making recommendations for improvement and actions tracking.
  • Driving, developing, managing and maintaining the major incident process and associated procedures.
  • On call duty for out of hours incidents.
  • Provide inputs for the product quality assessment and process improvements.

Eligibility Criteria:

  • Education/Experience: Fresh graduates or 1 year experience  with Bachelor’s degree in any engineering field

Skills Required:

Required Competencies:

  • Fluency in English (both oral and written)
  • Customer service skills
  • Ability to excel when under pressure
  • Culturally adaptable and flexible;
  • Analytical skills
  • Self Motivated
  • Team focused

Desired Competencies:

  • UNIX, Linux OS
  • Experience in Microsoft office tools.
  • JavaScript, Python, shell scripting understanding
  • Understanding of Network Management function in the network


  • Customer Focus
  • Adaptability
  • Manage Execution
  • Foster Open Communication
  • Search to Learn Continuously


  • Communication
  • Products
  • Networks
  • Team Management
  • Customer Relationships
  • Project Management
  • Not Mentioned
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