Nokia Recruitment 2020 Hiring For Fresher Graduates Date Posted 13th Sep 2020

Nokia Recruitment 2020 Hiring For Fresher Graduates – Customer Technical Support. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Bangalore.

Role: Customer Technical Support

Company Name: Nokia

Job Position: Customer Technical Support

Experience: Freshers/Experience(0-1 Year)

Job Location: Bangalore

Qualification: Bachelor’s degree in any engineering field

Date of Joining: Immediate Joiners

Job Description:

Job Duties and Responsibilities:

• Drive outages and restore the services in synchronization with the customer, partners and Technical Support Operations.
• Resolve incidents within defined time period, and escalate unresolved incidents to Technical Support Operations, Outside Equipment Manufacturer (OEM), third-party providers, etc.
• Manage the communication during incidents, for ongoing tickets or when requested.
• Produce Incident Reports, conduct RCA analyze and Lesson Learned.
• Reviewing and auditing the process, ensure team compliance to processes..
• Producing management information, including KPIs and reports using management tools.
• Monitoring the effectiveness of incident management and making recommendations for improvement and actions tracking.
• Driving, developing, managing and maintaining the major incident process and associated procedures.
• On call duty for out of hours incidents.
• Provide inputs for the product quality assessment and process improvements.

Eligibility Criteria:

• Education/Experience: Fresh graduates or 1 year experience  with Bachelor’s degree in any engineering field

Skills Required:

Required Competencies:

• Fluency in English (both oral and written)
• Customer service skills
• Ability to excel when under pressure
• Culturally adaptable and flexible;
• Analytical skills
• Self Motivated
• Team focused

Desired Competencies:

• UNIX, Linux OS
• Experience in Microsoft office tools.
• JavaScript, Python, shell scripting understanding
• Understanding of Network Management function in the network

Competencies:

• Customer Focus
• Adaptability
• Manage Execution
• Foster Open Communication
• Search to Learn Continuously

Skills:

• Communication
• Products
• Networks
• Team Management
• Customer Relationships
• Project Management

Salary:

• Not Mentioned