Nokia Recruitment 2020 Hiring For Fresher Graduates Date Posted 13th Sep 2020

0

Nokia Recruitment 2020 Hiring For Fresher Graduates – Customer Technical Support. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Bangalore.

Role: Customer Technical Support

Company Name: Nokia

Job Position: Customer Technical Support

Experience: Freshers/Experience(0-1 Year)

Job Location: Bangalore

Qualification: Bachelor’s degree in any engineering field

Date of Joining: Immediate Joiners

More InformationGet Details
Interview Questions & AnswersClick Here
Latest Off Campus JobsClick Here
Latest Government JobsClick Here

Job Description:

Job Duties and Responsibilities:

  • Drive outages and restore the services in synchronization with the customer, partners and Technical Support Operations.
  • Resolve incidents within defined time period, and escalate unresolved incidents to Technical Support Operations, Outside Equipment Manufacturer (OEM), third-party providers, etc.
  • Manage the communication during incidents, for ongoing tickets or when requested.
  • Produce Incident Reports, conduct RCA analyze and Lesson Learned.
  • Reviewing and auditing the process, ensure team compliance to processes..
  • Producing management information, including KPIs and reports using management tools.
  • Monitoring the effectiveness of incident management and making recommendations for improvement and actions tracking.
  • Driving, developing, managing and maintaining the major incident process and associated procedures.
  • On call duty for out of hours incidents.
  • Provide inputs for the product quality assessment and process improvements.

Eligibility Criteria:

  • Education/Experience: Fresh graduates or 1 year experience  with Bachelor’s degree in any engineering field

Skills Required:

Required Competencies:

  • Fluency in English (both oral and written)
  • Customer service skills
  • Ability to excel when under pressure
  • Culturally adaptable and flexible;
  • Analytical skills
  • Self Motivated
  • Team focused

Desired Competencies:

  • UNIX, Linux OS
  • Experience in Microsoft office tools.
  • JavaScript, Python, shell scripting understanding
  • Understanding of Network Management function in the network

Competencies:

  • Customer Focus
  • Adaptability
  • Manage Execution
  • Foster Open Communication
  • Search to Learn Continuously

Skills:

  • Communication
  • Products
  • Networks
  • Team Management
  • Customer Relationships
  • Project Management
Salary:
  • Not Mentioned
More JobsGet Details
Latest Fresher JobsClick Here
Latest Software JobsClick Here
Latest BPO JobsClick Here
Apply Here: Click Here
More InformationGet Details
Join Us on Facebook/Whatsapp/TelegramClick Here
Like Our Facebook PageClick Here
Latest Job In BangaloreClick Here
Latest Job In ChennaiClick Here
Latest Job In DelhiClick Here
Latest Job In HyderabadClick Here
Latest Job In MumbaiClick Here
Latest Job In PuneClick Here

LEAVE A REPLY

Please enter your comment!
Please enter your name here