NTT Freshers Recruitment 2022 – Hiring For IOC Trainee – Graduate Date Posted 29th March 2022

Role: IOC Trainee

Company Name: NTT

Job Position: IOC Trainee

Experience: Freshers

Job Location: Hyderabad

Qualification: Graduate

Date of Joining: Immediate Joiners

Job Description:

Postion Summary:

• IOC Trainee role at Secure-24 is the Single Point of Contact (SPOC) for the IT support needs of our client base.
• Trainees work in a fast-paced environment, and respond to incoming phone calls, chat support, monitoring alerts, and customer submitted tickets within defined Service Level Agreements (SLA).

Essential Functions:

• Proper handling of end user requests
• Keeping customers informed on the status of their requests
• Ability to talk-troubleshoot and type at the same time (solid documentation skills)
• Showing proper urgency for customer issues
• Resolution of level one issues – Following knowledgebase articles and procedures
• Identifying recurring issues
• Investigation of automated system alerts
• Troubleshooting and problem solving skills put to use daily – post training

Team Focus:

• Person should desire to remain on the forefront of industry practices and technologies
• Takes personal responsibility for meeting commitments
• Ability to work quickly and accurately
• Motivated, wants to help people, desires to use new and creative ideas
• Eager to acquire new knowledge
• Responsible for meeting Technical Support Representative Scorecard Goals

Eligibility Criteria:

• Graduate in the stream of computer science, IT, Electronics.

Skills Required:

Qualifications:

• Graduate in the stream of computer science, IT, Electronics.
• Fluent in English.
• Ability to work in cross-functional teams
• Excellent oral and written communication skills
• Available for multiple shifts, including afternoons and/or overnights

Salary:

• Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here