PowerSchool Hiring Fresher Associate Technical Support Engineer Date Posted 23rd July 2020

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PowerSchool Hiring Fresher Associate Technical Support Engineer. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs in Bangalore.

Job Category: IT/BPO

Role: Associate Technical Support Engineer

Company Name: PowerSchool

Job Position: Associate Technical Support Engineer

Experience: Freshers/Experience(0-2 Years)

Job Location: Bangalore

Qualification: Any Graduate

Date of Joining: Immediate Joiners

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Job Description:

Duties and Responsibilities:
Essential duties and responsibilities include the following: Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies

  • Deliver professional, courteous, and timely communication to customers
  • Diagnose and troubleshoot issues to resolve or escalate cases
  • Document and track cases using CRM tool
  • Collaborate with peers and colleagues to best serve needs of customers
  • Stay current on all key support topics, including product knowledge and required technical and customer support skills
  • Meet and exceed all expectations and established benchmarks
  • All other duties as assigned

Eligibility Criteria:

  • 0-2 years’ experience in a technical support role
  • 0-2 years’ experience in a customer service role
  • Qualifications: To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Skills Required:

  • Proficient in Microsoft Office suite
  • Salesforce and/or prior CRM experience preferred
  • Strong technical aptitude
  • Strong time management skills
  • Strong verbal and written communication skills
  • Exemplary customer service and conflict resolution skills
  • Ability to handle a heavy workload and juggle multiple responsibilities with frequent interruptions and schedule changes
  • Ability to maintain positive attitude and foster a collaborative and unified work environment
  • Associate’s degree or equivalent work experience
  • Willing to work in Shifts and in 24X7 work environment
Salary:
  • Not mentioned
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