Prolifics Corporation Hiring Trainee Desktop Support Engineer Date Posted 28th Apr 2021


Prolifics Corporation Hiring Trainee Desktop Support Engineer. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/Software

Role: Trainee – Desktop Support Engineer

Company Name: Prolifics Corporation

Job Position: Trainee – Desktop Support Engineer

Experience: Freshers/Experience(0-1 Year)

Job Location: Hyderabad

Qualification: B.E/B.Tech/M.Tech/MSC/MCA

Year of Passing: 2017, 2018, 2019

Date of Joining: Immediate Joiners

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Job Description:

  • Setup desktop computers and peripherals and test network connections.
  • Walk customers through installing applications and computer peripherals
  • Test computers to ensure the proper functioning of computer systems.
  • Ask targeted questions to diagnose problems.
  • Guide users with simple, step-by-step instructions.
  • Conduct remote troubleshooting.
  • Test alternative pathways until you resolve an issue.
  • Train end users on the usage of computer hardware and software.
  • Address user tickets regarding hardware, software and networking.
  • Direct unresolved issues to the next level of support personnel.
  • Adhere to policies as per corporate manuals and directives.
  • Customize desktop applications to meet user needs.
  • Record technical issues and solutions in logs/Internal Wiki.
  • Help create technical documentation and manuals.
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Eligibility Criteria:

Eligibility Criteria and Selection process:

  • Should be a professional graduate in either stream like B.Tech/B.E/MCA/M.Tech with excellent communication skills
  • Should have a minimum of 60% in his/her academics throughout the career (Including Mathematics also) without any backlogs.
  • Should have studied in streams/branches like Computer Science, Information Technology, EEE & ECE.
  • Students majoring in Mechanical or Civil Engineering can be exempted.
  • Students who will pass out in year 2017/18/19 are eligible

Skills Required:

  • Primary skills: Trained in Networking & IT Help Desk
  • Secondary skills: MCSE/CCNA certifications


  • Proven work experience as a Desktop Support Engineer.
  • Hands-on experience with Windows/Mac OS environments.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Knowledge of network security practices and anti-virus programs.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Excellent problem-solving and multitasking skills.
  • Customer-oriented attitude.
  • Graduation in Computer Science or relevant field.
  • MCSE/CCNA certifications are a plus
  • Not Mentioned

Apply Here: Click Here

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