Prolifics Corporation Hiring Trainee Desktop Support Engineer Date Posted 28th Apr 2021

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Prolifics Corporation Hiring Trainee Desktop Support Engineer. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/Software

Role: Trainee – Desktop Support Engineer

Company Name: Prolifics Corporation

Job Position: Trainee – Desktop Support Engineer

Experience: Freshers/Experience(0-1 Year)

Job Location: Hyderabad

Qualification: B.E/B.Tech/M.Tech/MSC/MCA

Year of Passing: 2017, 2018, 2019

Date of Joining: Immediate Joiners

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Job Description:

  • Setup desktop computers and peripherals and test network connections.
  • Walk customers through installing applications and computer peripherals
  • Test computers to ensure the proper functioning of computer systems.
  • Ask targeted questions to diagnose problems.
  • Guide users with simple, step-by-step instructions.
  • Conduct remote troubleshooting.
  • Test alternative pathways until you resolve an issue.
  • Train end users on the usage of computer hardware and software.
  • Address user tickets regarding hardware, software and networking.
  • Direct unresolved issues to the next level of support personnel.
  • Adhere to policies as per corporate manuals and directives.
  • Customize desktop applications to meet user needs.
  • Record technical issues and solutions in logs/Internal Wiki.
  • Help create technical documentation and manuals.
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Eligibility Criteria:

Eligibility Criteria and Selection process:

  • Should be a professional graduate in either stream like B.Tech/B.E/MCA/M.Tech with excellent communication skills
  • Should have a minimum of 60% in his/her academics throughout the career (Including Mathematics also) without any backlogs.
  • Should have studied in streams/branches like Computer Science, Information Technology, EEE & ECE.
  • Students majoring in Mechanical or Civil Engineering can be exempted.
  • Students who will pass out in year 2017/18/19 are eligible

Skills Required:

  • Primary skills: Trained in Networking & IT Help Desk
  • Secondary skills: MCSE/CCNA certifications

Requirements:

  • Proven work experience as a Desktop Support Engineer.
  • Hands-on experience with Windows/Mac OS environments.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Knowledge of network security practices and anti-virus programs.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Excellent problem-solving and multitasking skills.
  • Customer-oriented attitude.
  • Graduation in Computer Science or relevant field.
  • MCSE/CCNA certifications are a plus
Salary:
  • Not Mentioned

Apply Here: Click Here

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