Salesforce Hiring For Support Engineer – Commerce Cloud Date Posted 22nd Feb 2021


Salesforce Hiring For Support Engineer – Commerce Cloud. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/Software

Role: Support Engineer – Commerce Cloud

Company Name: Salesforce

Job Position: Support Engineer – Commerce Cloud

Job Location: Hyderabad

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Job Description:

  • Salesforce Commerce Cloud is seeking a Developer Support Tier 2 Agent to join the Salesforce Commerce Cloud Support Team. This position is for someone who is highly motivated, self- directed, and has a desire to work on a cloud based eCommerce platform. A successful candidate must be able to help customers and partners overcome technical challenges, and provide hands-on troubleshooting, debugging, feature explanation, and best practice guidance to the broader Technical Support team.
  • Open to work in any shifts(APAC,EMEA and AMER)


  • Directly responsible for owning and solving our most complex customer issues
  • Provides technical assistance to the support team, customers, partners and Salesforce employees
  • Assists and mentors other new team members, as well as clients and partners on the use of Salesforce development tools and best practices
  • Improve the quality and efficiency of the solutions we deliver to our customers
  • Assesses, evaluates and establishes development standards and best practices in accordance with the needs and aspirations of the Salesforce community
  • Performs quality assurance in the form of coding reviews on the solutions delivery of others (customers, partners, internal teams)
  • Serves as Salesforce’s technical representative and thought leader to the external technical community and internally for technical issues

Eligibility Criteria:

  • Computer Science degree or equivalent work experience.

Skills Required:

  • 2+ years providing customer facing technical support (cloud-based and commerce products preferred)
  • Expert fluency in JavaScript and related frameworks/technologies
  • Understanding of programming languages (such as Java, Python)
  • Experience with HTML, XML, JSON
  • Experience developing and supporting web-services (REST, SOAP)
  • Extensive experience working with distributed, component-based architectures
  • Must be proficient with analyzing log files and standard debugging concepts
  • Experience providing API support desirable
  • Experience in Commerce industry desirable
  • Strong verbal and written communication skills

Desired Qualifications:

  • Proficient with HTML, CSS, JavaScript
  • Familiarity with Regex (Regular Expressions)
  • Knowledge of APIs/third-party integrations
  • Not Mentioned
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