SAP Freshers Recruitment 2022 – Support Associate – B.E/B.Tech Date Posted 6th Apr 2022

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Job Category: IT/BPO

Role: Support Associate

Company Name: SAP

Job Position: Support Associate

Experience: Freshers/Experienced(0-3 Years)

Job Location: Hyderabad

Qualification: B.E/B.Tech

Date of Joining: Immediate Joiners

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Job Description:

As a Support Engineer your primary responsibilities will be to:

  • Act as the first point of contact for all Callidus customers, consultants and partners.
  • Triage all incoming case requests coming via the web and phone.
  • Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools.
  • Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
  • Research, analyze and troubleshoot to diagnose and resolve technical problems.
  • Provide phone assistance to customers who call in for update or escalation on their cases.
  • Proactively communicate client status, concerns and issues to appropriate management team.
  • Develop and maintain effective relationships with internal and external customers.
  • Contribute to SalesCloud Community i.e. responding to product forums and posting knowledge-based articles.
  • Update Support case tracking system to provide accurate and current documentation of issues.
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
  • Position involves variable hours which will include morning shifts, general shift, afternoon shift, evening shifts, overnight shifts, weekends, and holidays.

Eligibility Criteria:

  • Major- BE/B-Tech (or equivalent) in any discipline.
  • 0-3  years of experience in a customer support environment, SaaS experience a plus.
Skills Required:

Role Requirement:

  • Major- BE/B-Tech (or equivalent) in any discipline.
  • 0-3  years of experience in a customer support environment, SaaS experience a plus.
  • Experience in Relational Database (such as Oracle or HANA), building complex queries.
  • Should be knowledgeable with Unix/Linux.
  • Experience in Sales Cloud Commissions (Callidus) is preferable.
  • Knowledge on knowledgeable on Tomcat/Weblogic is preferable.
  • Knowledge on SSO/SAML integration is preferable.
  • Knowledge on Business Objects 4.x, Crystal/Webi reports is preferable.
  • Knowledge on Informatica 10.x, is preferable.
  • Excellent organizational, customer relationship, verbal and written communication skills.
  • Excellent problem solving and listening skills.
  • Highly dependable and professional.
  • Highly motivated, self-starter & positive attitude.
  • We build breakthroughs together
Salary:
  • Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

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