SAP Off Campus Drive 2022 | SAP Freshers Recruitment 2022 | Support Associate | B.E/B.Tech

0

SAP Off Campus Drive 2022 | SAP Freshers Recruitment 2022 | Support Associate | B.E/B.Tech. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Company Name SAP
Job Position Support Associate
Experience Freshers/Exp(0-3 Years)
Job Location Hyderabad
Qualification B.E/B.Tech
Employment Type Full Time
Date Of Joining Immediate Joiners

SAP Labs India seeks a Support Engineer at our Hyderabad office to work in our Support and Cloud Operation Service teams. Support Engineers will work closely with the customers and consultants to fully understand the problems to be solved for rapid resolution. This position combines technical acumen with refined analysis skills to deliver the highest level of problem resolution to SalesCloud Commissions customers, consultants and partners.

More InformationGet Details
Interview Questions & AnswersClick Here
Latest Off Campus JobsClick Here
Fresher IT/Software JobsClick Here
Latest Government JobsClick Here

SAP Off Campus Drive 2022 Job Description:

The Role: As a Support Engineer your primary responsibilities will be to

  • Act as the first point of contact for all Callidus customers, consultants and partners.
  • Triage all incoming case requests coming via the web and phone.
  • Provide phone, chat, and email assistance to customers, consultants and partners on the usage of Callidus products and layered components, such as data transformation tools and report writing tools.
  • Send first response for all incoming cases verifying the severity, next steps, ETA for next communication.
  • Research, analyze and troubleshoot to diagnose and resolve technical problems.
  • Provide phone assistance to customers who call in for update or escalation on their cases.
  • Proactively communicate client status, concerns and issues to appropriate management team.
  • Develop and maintain effective relationships with internal and external customers.
  • Contribute to SalesCloud Community i.e. responding to product forums and posting knowledge-based articles.
  • Update Support case tracking system to provide accurate and current documentation of issues.
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
  • Position involves variable hours which will include morning shifts, general shift, afternoon shift, evening shifts, overnight shifts, weekends, and holidays.

Eligibility Criteria For SAP Off Campus Drive 2022:

  • Major- BE/B-Tech (or equivalent) in any discipline.
Skills Required For SAP Off Campus Drive 2022:

Role Requirement:

  • Major- BE/B-Tech (or equivalent) in any discipline.
  • 0-3 years of experience in a customer support environment, SaaS experience a plus.
  • Experience in Relational Database (such as Oracle or HANA), building complex queries.
  • Should be knowledgeable with Unix/Linux.
  • Experience in Sales Cloud Commissions (Callidus) is preferable.
  • Knowledge on knowledgeable on Tomcat/Weblogic is preferable.
  • Knowledge on SSO/SAML integration is preferable.
  • Knowledge on Business Objects 4.x, Crystal/Webi reports is preferable.
  • Knowledge on Informatica 10.x, is preferable.
  • Excellent organizational, customer relationship, verbal and written communication skills.
  • Excellent problem solving and listening skills.
  • Highly dependable and professional.
  • Highly motivated, self-starter & positive attitude.
Salary:
  • Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

Fresher Jobs in BangaloreClick Here
Fresher Jobs in ChennaiClick Here
Fresher Jobs in GurgaonClick Here
Fresher Jobs in HyderabadClick Here
Fresher Jobs in MumbaiClick Here
Fresher Jobs in PuneClick Here