Standard Chartered Hiring For Freshers | Specialist, CRU | Graduate. Eligible and interested candidates can apply online from given below link. Keep visiting our website for latest Jobs In Chennai.
| Company Name | Standard Chartered |
| Job Position | Specialist, CRU |
| Experience | Freshers/Experienced(0-2 Year) |
| Qualification | Graduate |
| Job Location | Chennai |
| Employment Type | Full Time |
| Date Of Joining | Immediate Joiners |
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About Standard Chartered: Standard Chartered GBS, a wholly owned subsidiary of Standard Chartered Bank, UK, is an integral part of the Bank’s strategy to consolidate and rationalise operations into Shared Services Centres. This is an ambitious project that the Bank undertook and today Standard Chartered GBS services all 56 countries of the Standard Chartered Group processing over 80 million transactions a year.
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Eligibility Criteria:
- Graduate
- Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
Skills Required:
Our Ideal Candidate:
- Excellent communication skills in written and verbal English
- Basic computer skills
- Strong service / Sales / Collection orientation (as per the job role)
- Strong knowledge of bank’s products & services and willingness to learn new products
- Manage conflicts and solve problems
- Patient, Non-Confrontational, Resilient
- Positive, polite, cheerful and courteous
- Flexible to stretch and work across different calendar days and time zones in a week/month
- Age limit (please specify) if applicable.
Role Specific Competencies:
- Clear communication skills (Verbal & written)
- Ability to use positive language
- Effective listening & Logical thinking
- Taking responsibilities and adaptability
- Time management
Job Description:
Roles and Responsibilities:
- To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.
Key Responsibilities:
- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)
- Sign up customers for value added services and digital education (if applicable)
- Tag the call type accurately as appropriate
- Give accurate information to customers on his queries / concerns
- Have high awareness levels on KYC and Anti-money laundering Policy
- Multi-skilled to handle both inbound and outbound calls (if applicable)
- Initiate and strive towards achieving set targets and service standards
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
- Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
- Customer Data Confidentiality to be strictly adhered to
- Adherence to compliance with all applicable rules / regulations and group policies
- Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement
- Follow up on delinquent accounts to negotiate for timely payments (if applicable)
Regulatory & Business Conduct:
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Salary:
- Not Mentioned
Last Date To Apply: Apply As Soon As Possible
Apply Here: Click Here
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