Sutherland Fresher Openings For Email Support Work From Home Date Posted 9th Apr 2021

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Sutherland Fresher Openings For Email Support Work From Home. If you find this requirement suitable, Apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.

Job Category: IT/BPO

Role: Fresher

Company Name: Sutherland Global Services Pvt Ltd

Job Position:  Customer Service Executive – Email Support

Experience: Freshers/Experience(0-1 Year)

Job Location: Hyderabad

Qualification: Any Graduate

Date of Joining: Immediate Joiners

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Job Description:

We are hiring for Front line Agents, also known as an Customer Service Executive-Email Support which is work from home, A CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

  • Responds to email and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved the issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged.
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Eligibility Criteria:

  • Immediate Joiners are eligible.
  • Should be Interested for rotational Night shifts.
  • Should have good convincing power as you will be regularly in contact with clients and/or customers.
  • Any fresher graduate can apply and Experience upto 1 year into BPO(Voice/Chat/Email Support).

Skills Required:

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Can drive Sutherland’s value and morals
Salary:
  • Not Mentioned

Apply Here: Click Here

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