Syniverse Freshers Recruitment 2022 – Hiring For Associate System Analyst – Bachelors Degree Date Posted 11th March 2022

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Job Category: IT/Software

Role: Associate System Analyst

Company Name: Syniverse

Job Position: Associate System Analyst

Experience: Freshers/Experience(0-1 Years)

Job Location: Bangalore, Hyderabad

Qualification: Bachelors Degree

Date of Joining: Immediate Joiners

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Job Description:

As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are of a more detailed nature requiring analysis and research.

Additional Information:

Technical & Operational Activities:

  • Identify, analyze, and resolve the assigned tickets
  • Innovative problem solving & lateral thinking
  • Ability to understand the customer requirement through the available documents

Meet the SLA guidelines:

  • Timely Follow-up. Escalate, and resolve the tickets on time
  • Active Participation in the ticket review and ensure the appropriate solution is provided
  • Provide Technical support and demonstrate the Expertise in the specific work area
  • Ability to prioritize the Tasks based on the business needs
  • Documentation on the newly discovered solutions
  • End to End System knowledge and act as SME
  • Developing production ready solution support scripts
  • Understand the customer requirement through the available documents

Reports:

  • Status report on the activities performed as per the management requirement.
  • Ability to analyze the metrics and identify the possible reasons for any achievements or Deviations
  • Attending project team meetings, generating input/deliverables for DBA activities.

Datanet & Technology Operations:

Monitoring:

  • Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs
  • Monitoring of connectivity to upstream and downstream applications
  • Monitoring of connectivity to databases
  • Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs
  • Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
  • Clear and concise written and spoken communications in the form of Remedy tickets, emails, analysis, process/procedures, meetings, conference bridges and internal/external phone calls.
  • Provide shift turnovers of current issues and activities
  • Provide regular status reports
  • Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction.
  • Error research based on the warnings; errors available in the production logs
  • Operations activities
  • Validating the test files
  • Create and follow up on trouble tickets with respective teams
  • Send routine reports and emails to the designated recipients
  • Participate on a rotation pager schedule that provides system support and critical production support on a 24 X 7 basis, 365 days/year

Other Responsibilities:

  • Interaction with customer independently
  • Assisting first level support team in product and systems technical details, management of issues and all aspects of the respective role
  • Following established escalation procedures as required.
  • Execute the annual Disaster Recovery test.
  • In-depth knowledge of reports/reporting tools and be a subject matter expertise.
  • Provide best-in-class customer service and resolution to customer queries
  • Ability to manage multiple issues of differing stages of investigation and priority without assistance.
  • Maintain technical expertise by keeping abreast of technologies as they apply to Syniverse products and services.
  • Ability to understand product functional and architecture. Follow the standard operating procedure established. Escalate issues to the next level.
  • Follow up on open issues. Manage seamless shift rotation.
  • Open to flexible shift schedules. Responsible for continuous monitoring of production environment and to provide solution for the production issues.

Eligibility Criteria:

  • Bachelor’s degree in computer science, electronics or telecommunication
Skills Required:

Knowledge Requirements:

  • Basic knowledge on UNIX, WINDOWS, Solaris & SQL  Knowledge of Oracle/SQL Server tools
  • Knowledge of ITIL V3 specifically event, incident, problem management.
  • Knowledge on ticketing tools i.e. Remedy etc.
  • Basic network infrastructure knowledge (LAN & WAN)
  • Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
  • Hands on experience in file operations
  • Hands on experience and knowledge on system processes
  • Ability to communicate status updates to project team and management
  • Ability to work independently as well as Team
  • Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
  • Monitoring tool Knowledge i.e. HPOV, NNM etc
  • Knowledge on ticketing tools i.e. HPSM etc.

Experience & Qualification requirements:

  • 0-1 years of relevant professional experience in the areas of application support, technical customer support, NOC Support, application support, problem management, relational databases, programming languages, software development.
  • Bachelor’s degree in computer science, electronics or telecommunication
  • Certification on operating systems/ databases
  • Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
  • Working technical experience with designing, building, installing, configuring, and supporting
  • Unix servers and storage servers and management software
  • The ability to build strategic relationships within the organization and with all levels.
Salary:
  • Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

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