The Hackett Group Freshers Recruitment 2022 – Hiring For IT Helpdesk-Trainee Date Posted 9th Jan 2022

0

Job Category: IT/BPO

Role: IT Helpdesk-Trainee

Company Name: The Hackett Group

Job Position: IT Helpdesk-Trainee

Experience: Freshers/Experience(0-2 Years)

Job Location: Secunderabad/Hyderabad

Qualification: Bachelors Degree

Date of Joining: Immediate Joiners

More InformationGet Details
Interview Questions & AnswersClick Here
Latest Off Campus JobsClick Here
Fresher IT/Software JobsClick Here
Latest Government JobsClick Here

Job Description:

The Trainee helps in maintenance of the computer settings by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk etc. In addition, the Trainee shall be trained (both internal and external) on relevant skills/tools required to perform along with various communication/personality development trainings.

Responsibilities:

  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Experience to utilize available time efficiently to achieve effective and efficient results
  • Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • Experience in user level familiarity with at least one e-mail client – Outlook.
  • Questioning skills /probing skills, as relevant to the issue and level of the user.
  • Find opportunity and implement process improvements
  • Address user tickets regarding hardware, software, and networking.
  • Ability to empathize and work with customers in real-time to resolve issues.
  • Knowledge of OS like Win 10 & Standard Application – Installation, configuration & Troubleshooting.
  • Experience on hardware troubleshooting, installation, configuration.
  • Knowledge of Microsoft office products like Office Word, Excel, PowerPoint.
  • Inform supervisors of any recurring problems in customers’ accounts and ensure that they are resolved immediately
  • Keep abreast of changes and trends in system information and technology updates

Eligibility Criteria:

  • Bachelors Degree
  • Minimum 0-2 years of experience in IT Industry
Skills Required:

Essential Skills Job:

  • Minimum 0-2 years of experience in IT Industry
  • Excellent written and verbal communication skills are essential
  • Must be dynamic, flexible and possess perseverance skills
  • Knowledge of OS like Win 10 & Standard Application – Installation, configuration & Troubleshooting.
  • Experience on hardware troubleshooting, installation, configuration.
  • Knowledge of Microsoft office products like Office Word, Excel, PowerPoint.

Personal:

  • Should understand business objectives and organization structure
  • The candidate must have strong work ethics and trustworthiness
  • The candidate should possess attention to detail and maintain confidentiality and integrity
  • Must be highly collaborative and be a team player with commitment to excellence

Preferred Skills Job:

  • Knowledge of OS like Win 10 & Standard Application – Installation, configuration & Troubleshooting.
  • Experience on hardware troubleshooting, installation, configuration.
  • Knowledge of Microsoft office products like Office Word, Excel, PowerPoint.
  • Self-motivated, fast learner with the ability to operate independently

Personal:

Ability to work under pressure to achieve the multiple daily deadlines for client deliverables with a mature approach Other Relevant Information Certifications like CompTIA IT Fundamentals, CompTIA A+ or MCP would be added advantage.

Salary:
  • Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here

Role: Administrative Executive- Trainee Company Name: Solugenix Job Position: Administrative Executive- Trainee Experience: Freshers/Experienced(0-1 Years) Job Location: Hyderabad Qualification: Any ...
Read More
Job Category: Operations Role: Process Associate Company Name: Genpact Job Position: Process Associate - Source to Pay Experience: Freshers Job ...
Read More
Job Category: IT/BPO Role: Inside Sales Representative Company Name: Dell Technologies Job Position: Inside Sales Representative Experience: Freshers - Entry ...
Read More
Job Category: IT/Software Role: Security Support Engineer Company Name: F5 Networks Job Position: Security Support Engineer Experience: Freshers/Experienced(0-2 Years) Job ...
Read More
Job Category: Operations Role: DATA Researcher Company Name: Intercontinental Exchange Job Position: DATA Researcher Experience: Freshers Job Location: Hyderabad Qualification: ...
Read More
Job Category: IT/BPO Role: Process Associate Company Name: Genpact Job Position: Process Associate - Customer Service Experience: Freshers Job Location: ...
Read More
Role: Product Analyst Company Name: Factset Job Position: Product Analyst Experience: Freshers/Experienced(0-2 years) Job Location: Hyderabad Qualification: Bachelors Degree Date ...
Read More
Role: New Associate - Campaign Management Company Name: Accenture Job Position: New Associate - Campaign Management Experience: Freshers/Experienced(0-1 Years) Job ...
Read More
Job Category: IT/Telecom Role: Service Ops- Associate Company Name: Paytm Job Position: Service Ops- Associate Experience: Freshers Job Location: Noida ...
Read More
Role: Associate Service Quality Specialist Company Name: Diebold Nixdorf Job Position: Associate Service Quality Specialist Experience: Freshers/Experienced(0-2 Years) Job Location: ...
Read More
More InformationGet Details
Join Us on Facebook/Whatsapp/TelegramClick Here
Like Our Facebook PageClick Here
Latest Job In BangaloreClick Here
Latest Job In ChennaiClick Here
Latest Job In DelhiClick Here
Latest Job In HyderabadClick Here
Latest Job In MumbaiClick Here
Latest Job In PuneClick Here