Thermo Fisher Scientific Freshers Recruitment 2022 | Customer Service Representative | Bachelors Degree Date Posted 20th Apr 2022

Job Category: IT/BPO

Role: Customer Service Representative

Company Name: Thermo Fisher Scientific

Job Position: Customer Service Representative

Experience: Freshers/Experienced(0-1 Years)

Job Location: Bangalore

Qualification: Bachelors Degree

Date of Joining: Immediate Joiners

Job Description:

About Customer Support Center:

• At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is essential to our success.
• The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and contribute to the success of our business in India and across the world

Roles & Responsibilities:

• Perform order management activities for assigned regions using the applications used by the function
• Ensure adherence to organizational procedures, policies, and systems.
• Ensures that performance metrics / SLAs are met
• Adhere to daily turnaround time for orders as per set TAT guidelines
• Ensure adherence to all internal / external processes defined
• Proactively escalates issues that can potentially hamper the business processes

Eligibility Criteria:

• Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
• 0-1 years’ Experience

Skills Required:

Other Requirements:

• Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
• 0-1 years’ Experience
• Requires strong computer skills, including Microsoft office
• Display excellent verbal and written communication and interpersonal skills.
• Highly detail-oriented with good accuracy
• Ability to work under pressure
• Flexible to work in Night Shifts
• As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty

Salary:

• Not Mentioned

Last Date To Apply: Apply As Soon As Possible

Apply Here: Click Here