Unisys Jobs For Freshers | Service Desk Associate – International Voice Support | Any Graduate. Eligible and interested candidates can apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.
| Company Name | Unisys |
| Job Position | Service Desk Associate |
| Experience | Freshers |
| Qualification | Any Graduate |
| Job Location | Hyderabad |
| Employment Type | Full Time |
| Date Of Joining | Immediate Joiners |
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About Unisys: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial markets.
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Unisys Jobs For Freshers Position Description:
What success looks like in this role:
Responsibilities:
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Eligibility Criteria:
You will be successful in this role if you have:
- Fresher
- Any Graduate
Skills Required:
- Excellent verbal and written communication.
- Multitasking and coordination skills
Salary:
- Not Mentioned
Last Date To Apply: Apply As Soon As Possible
Apply Here: Click Here
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