Unisys Off Campus Drive For 2021 Batch/2022 Batch | Hiring For Service Desk Associate – Fresher (International Voice Support) | Graduate. Eligible and interested candidates can apply online from given below link. Keep visiting our website for latest Jobs In Hyderabad.
| Company Name | Unisys |
| Job Position | Service Desk Associate |
| Experience | Freshers |
| Qualification | Graduate |
| Job Location | Hyderabad |
| Employment Type | Full Time |
| Date Of Joining | Immediate Joiners |
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About Unisys: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets.
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Eligibility Criteria For Unisys Off Campus Drive:
- A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
Skills Required For Unisys Off Campus Drive:
Skills, Experience & Qualifications:
- Fresher
Key Skills:
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
Minimum Education Required:
- A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
You will be successful in this role if you have:
- High School diploma
- Excellent verbal and written communication.
- Willingness and ability to work in shifts (24 x 7).
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications. • Multitasking and coordination skills.
- Team Player.
- Well versed with technology (understanding of networks, monitoring, DBMS, Windows).
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.).
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Job Description For Unisys Off Campus Drive:
Position Overview:
- The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone.
- This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
Responsibilities:
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Salary:
- Not Mentioned
Last Date To Apply: Apply As Soon As Possible
Apply Here: Click Here
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